Shenika White
Atlanta
Summary
Dedicated Customer Service professional, Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and speed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Retention Customer Service Representative
State Farm
02.2014 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Rural Mail Carrier
United States Postal Services
06.2013 - 02.2014
- Maintained records on customers with mail forwarding and change of address requests.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Front Desk Receptionist
Country Inns & Suites
08.2008 - 05.2013
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
High School Diploma -
Frederick Douglass High School
Atlanta, GA05.2006
Skills
- Critical Thinking
- Communication
- Managing Multiple Tasks
- Team Work
- Accountability
Timeline
Retention Customer Service Representative
State Farm
02.2014 - Current
Rural Mail Carrier
United States Postal Services
06.2013 - 02.2014
Front Desk Receptionist
Country Inns & Suites
08.2008 - 05.2013
High School Diploma -
Frederick Douglass High School
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