Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheniqua Moss

Augusta

Summary

Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

Overview

11
11
years of professional experience

Work History

Patient Care Coordinator

Sagility
Augusta
03.2024 - Current
  • Respond to customer requests for products, services, and company information.
  • Offer advice and assistance to customers, paying attention to special needs or wants.
  • Update account information to maintain customer records.
  • Answer customer telephone calls promptly to avoid on-hold wait times.
  • Communicated effectively with patients to address inquiries and concerns.
  • Collaborated with insurance companies to verify patient coverage and benefits.
  • Educated patients on treatment plans and medication instructions.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Processed patient intake information and updated medical records prior to treatment.

Correctional Officer

Augusta State Medical Prison
10.2017 - 05.2019
  • Booked new inmates into facility and processed inmates for release.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.

Team Member

Moe's Southwest Grill
07.2014 - 06.2015
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

Cross Creek High School
Augusta, GA

Skills

  • Report Preparation
  • Computer Proficiency
  • Data Evaluation
  • Executive Management Support
  • Customer Consulting
  • Customer service
  • Conflict resolution
  • Active listening
  • Team collaboration
  • Attention to detail
  • Detail-oriented
  • Conflict de-escalation

Timeline

Patient Care Coordinator

Sagility
03.2024 - Current

Correctional Officer

Augusta State Medical Prison
10.2017 - 05.2019

Team Member

Moe's Southwest Grill
07.2014 - 06.2015

High School Diploma -

Cross Creek High School

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Sheniqua Moss