Shenita Hubbard
Athens
Summary
Accomplished Shift Lead Manager at Taco Bell, adept in operations management and employee training, significantly enhancing team performance and customer satisfaction. Leveraged workplace safety and mentoring skills to foster a positive environment, achieving notable efficiency improvements. Proven track record in policy enforcement and resolving customer complaints, underscoring a commitment to excellence and brand reputation.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Taco Bell
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Mounter
Power Partners
01.2022 - 05.2023
- Contributed to cost-saving measures through careful management of resources and identification of areas for optimization within the mounting process.
- Increased customer satisfaction by ensuring precise alignment of components during the mounting process.
- Meticulously documented completed projects, enabling accurate record-keeping and streamlined communication between departments.
- Enhanced production efficiency by streamlining the mounting process and implementing organizational systems.
- Assisted in training new employees on proper mounting techniques, fostering a supportive team dynamic and enhancing overall performance.
- Conducted quality assurance checks on mounted products to guarantee adherence to company standards and client specifications.
- Improved workplace safety by regularly inspecting equipment, identifying potential hazards, and addressing issues promptly.
- Maintained clean workspaces for optimal functionality, contributing to an organized and efficient environment.
Debone Line Worker
Pilgrims Pride JBS
02.2021 - 08.2021
- Collaborated with team members to ensure smooth workflow and consistent product quality on the deboning line.
- Streamlined workflow processes by effectively organizing tasks according to priority during busy shifts on the debone line.
- Set a positive example for new hires by embodying strong work ethics, attention to detail, and dedication to maintaining high standards of quality throughout the debone line process.
- Exceeded daily production quotas consistently while maintaining a focus on quality control throughout the deboning process.
- Assisted in training new employees, sharing expertise in deboning techniques and best practices.
- Ensured compliance with food safety regulations through strict adherence to sanitation protocols during all stages of meat processing.
- Improved overall product quality by meticulously inspecting each piece to remove bones, cartilage, and other undesired materials.
- Developed strong hand-eye coordination skills through precise cutting techniques, leading to increased speed without sacrificing accuracy or safety.
- Increased production efficiency by implementing new deboning techniques and procedures.
- Showcased versatility in adapting quickly to changing production demands and adjusting work strategies accordingly.
Housekeeper
Indigo Hotel
02.2018 - 09.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
Pharmacy Technician - Pharmacy
Ultimate Medical Academy
Clearwater, FL11.2019
GED - Diploma
Athens Technical College
Athens, GA07.2003
Skills
- Team motivation
- Workplace safety
- Employee Onboarding Initiatives
- Policy enforcement
- Operations management
- Sales strategies
- Staff scheduling
- Cash Management
- Opening and closing procedures
- Employee Training
- Resolving Customer Complaints
- Mentoring and coaching
- Safety Standards Enforcement
Certification
Safe Serve
CPR
First Aid
Timeline
Mounter
Power Partners
01.2022 - 05.2023
Debone Line Worker
Pilgrims Pride JBS
02.2021 - 08.2021
Housekeeper
Indigo Hotel
02.2018 - 09.2019
Shift Lead Manager
Taco Bell
Pharmacy Technician - Pharmacy
Ultimate Medical Academy
GED - Diploma
Athens Technical College
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