Sherai Pressley
Covington
Summary
Highly skilled and results-driven Customer Analyst Representative with a proven track record of providing exceptional customer service and technical support. Strong expertise in troubleshooting, password resets, and resolving complex issues. Committed to delivering outstanding customer experiences and achieving organizational goals. Seeking a challenging role to utilize my skills and contribute to the success of a dynamic organization.
Experienced with insurance policy analysis, risk assessment, and client management. Utilizes analytical skills to evaluate and mitigate risks, ensuring policy compliance and client satisfaction. Track record of effective communication and problem-solving in diverse situations.
Insurance professional with robust experience in underwriting, claims management, and risk assessment. Known for strong analytical skills, clear communication, and adaptability to changing industry needs. Proven ability to collaborate effectively with teams to achieve results. Highly skilled in policy analysis, regulatory compliance, and customer service. Reliable and focused on delivering impactful solutions.
Overview
2027
2027
years of professional experience
Work History
Caregiver
Private Care Giver
Watkinsville, GA
08.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health, reporting changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with family members and healthcare providers.
- Provided companionship, enhancing emotional well-being through engaging conversations and activities.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Insurance Specialist
McKesson
Covington, GA, USA
- Evaluate Medicare and Medicaid Patients cases thoroughly to deny or approve cases for applicants to receive free medication for different diseases.
Help Desk Technician
Dell Technologies/Boeing
Covington, GA, USA
08.2024 - 11.2024
- Manage Help Desk tickets in a timely manner.
- Respond to customer issues via phone, email and computer chat.
- Provide customer assistance.
- Document customer interactions.
- Run diagnostics to resolve customer reported issues.
- Escalate issues to higher levels of support with more difficult cases.
Member Care Rep
Apex Systems
11.2022 - 02.2023
- Managed a high volume of calls, averaging 70-80 calls per day, providing exceptional customer service.
- Addressed healthcare insurance inquiries, including billing, premium payments, and co-pays.
- Assisted customers with password troubleshooting and device lockouts, ensuring seamless access to services.
IT Help Desk Tech
Critical Edge
06.2022 - 11.2022
- Responded to end-user tickets and resolved issues related to cameras, printers, PCs, and other technical equipment.
- Conducted troubleshooting and diagnosis to identify and resolve hardware and software problems.
- Assisted in the implementation of IT projects, ensuring smooth operations and minimal downtime.
Customer Service Representative
Apex Systems
01.2022 - 04.2022
- Facilitated the ordering process for Covid-19 kits, ensuring accurate and timely delivery to customers.
- Provided product information, resolved inquiries, and addressed customer concerns.
- Collaborated with internal teams to streamline processes and improve customer satisfaction.
Customer Analyst Representative
Interapt
Remote
08.2021 - 01.2022
- Assisted Humana employees with troubleshooting technical issues and password resets.
- Provided prompt and efficient customer support, ensuring high levels of customer satisfaction.
- Collaborated with cross-functional teams to resolve complex problems and improve processes.
Experienced Caregiver
C&P Sisterly Care LLC
Marietta, GA
10.2016 - 09.2020
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored health conditions, reporting changes to medical professionals promptly.
- Developed personalized care plans tailored to individual client needs.
- Supported mobility and transportation for clients to appointments and social activities.
- Maintained a clean and safe environment, ensuring compliance with health standards.
- Trained new caregivers on best practices in patient care and safety procedures.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
Associates Diploma - Buisness inHealthcare
Strayer University
Morrow, GA01-2022
Skills
- Proficient in troubleshooting technical issues
- Excellent problem-solving and analytical abilities
- Strong communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Proficient in Microsoft Office Suite
Timeline
Caregiver
Private Care Giver
08.2025 - Current
Help Desk Technician
Dell Technologies/Boeing
08.2024 - 11.2024
Member Care Rep
Apex Systems
11.2022 - 02.2023
IT Help Desk Tech
Critical Edge
06.2022 - 11.2022
Customer Service Representative
Apex Systems
01.2022 - 04.2022
Customer Analyst Representative
Interapt
08.2021 - 01.2022
Experienced Caregiver
C&P Sisterly Care LLC
10.2016 - 09.2020
Insurance Specialist
McKesson
Associates Diploma - Buisness inHealthcare
Strayer University