Sheralyn Lewis
Peachtree Corners
Summary
I have over twenty years of restaurant/customer service experience. I enjoying working and interacting with people. I am a dependable, hard working individual.
Overview
14
14
years of professional experience
Work History
School Nutrition Asssociate
Gwinnett County Schools
Norcross
08.2013 -
Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Frequently washed and sanitized hands, food areas and food preparation tools.
Server
IHOP
Norcross
05.2013
Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Prepared and served beverages such as coffee, tea and fountain drinks. Quickly and efficiently processed payments and made accurate change. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools.
Cafe Associate
Sam's Club
Montgomery
12.2002 - 06.2012
Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Packaged menu items into bags or trays and placed drink orders into carriers. Accurately measured ingredients required for specific food items. Properly portioned and packaged take-out foods for customers. Mastered Point of Sale (POS) computer system for automated order taking. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Server
Red Lobster
Montgomery
09.2000 - 09.2002
Recorded customer orders and repeated them back in a clear, understandable manner. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Prepared and served beverages such as coffee, tea and fountain drinks. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools.
Server
Don Pablos
Montgomery
06.1998 - 08.2000
Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Communicated clearly and positively with co-workers and management. Prepared and served beverages such as coffee, tea and fountain drinks. Frequently washed and sanitized hands, food areas and food preparation tools. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team.
Skills
- Reliable and punctual
- Cash handling
- Reliable team worker
- Comfortable standing for long time periods
- Neat, clean and professional appearance
- Delivers exceptional customer service
- Excellent multi-tasker
- Engaging personality
Accomplishments
Recognized by peers and management for going above and beyond normal job functions.
Timeline
School Nutrition Asssociate
Gwinnett County Schools
08.2013 -
Server
IHOP
05.2013
Cafe Associate
Sam's Club
12.2002 - 06.2012
Server
Red Lobster
09.2000 - 09.2002
Server
Don Pablos
06.1998 - 08.2000