Sheree Greenidge
Outstanding Customer Service Lead
Lithonia
Summary
Versatile and results-driven professional with extensive experience across GIS and Planning Development, notably with Geographic Information Systems, GIS. Excelled in project management and customer service, successfully handling 20+ caseloads monthly and reviewing 1K+ zoning applications. Skilled in MS Office and adaptability, consistently delivering solutions that meet stringent standards and enhance operational efficiency.
Overview
37
37
years of professional experience
1
1
Language
Work History
Addressing Coordinator/Plans Reviewer
Geographic Information Systems, GIS
08.2018 - Current
- Accept and review from the internal portals and queue for electronic signoffs i.e. Approval, Denial, Cond. Approval incoming projects for GIS, includes addressing component in keeping with 911 and NENA standards.
- Reviews include multi layers of verification for Sketch Plat for Subdivisions up to 270+ townhomes, mixed use residential, Lot Splits, Lot Combinations, Land Disturbance for Residential and Commercial entities.
- 10+ reviews for Dekalb County surrounding city municipalities (Atlanta, Brookhaven, Decatur, Dunwoody, Stonecrest and Tucker).
- Ensuring GIS checklist is met, recording and forwarding to the Mapping Team for cut out.
- Update, verify, confirmed current ownership for updates as request via email, in person or routed from other departments.
- Review Caseload averaging 20+ per month
- Verify incoming documents for Suite additions, Units, Building in the Live Portals in order that customers are able to obtain Business License, and Permits for Development.
- Represent/Attend weekly Roundtables, Zoom, and Teams Meeting for incoming Pre-submittals/Submittals and follow ups for various projects.
Sr. Planning Commission Assistant
Zoning Board of Appeals, Planning and Development
04.1998 - 08.2018
- Conduct pre-application meetings and conferences with prospective applicants (ZBOA, SLUP, Rezoning, Administrative Variances), Applicants and customers includes: The General Public, Attorneys, Engineers, Builders, Surveyors, Contractors and various Internal and External Sr. Staff and other County Departments.
- Interpret regulations through the application process citing specific sections of the Codes, Ordinances and Articles in order to allow the customer to bring violations into compliance.
- Investigate and process related materials for incoming request and applications.
- Review site plans and drawings identity out of compliance and recommend solutions to meet county standards and codes.
- Reviewed and Processed for signoff 1K applications since inception as assigned to the ZBOA track after new adoption of the ordinances.
- Continuously and consistently provide outstanding customer service to customers.
- Prepare petitions for Superior Court on cases denied by the Zoning Board of Appeals.
- Intakes, research, process and review for approval/denial administrative variances applications as assigned to the Planning and Development Department.
- Always available for walk-ins, telephone, email and customers referred on any and all planning and zoning related matters.
Payroll/Accounts Receivable Administrator
Medical Care Associates, Inc.
07.1995 - 03.1998
- Collections and accounts receivables.
- Verified, calculated and accurately processed 200-300 nurses' timecards weekly.
- Billed and Invoiced Clients, instrumental in collections on accounts over 90 days.
- Prepared and generated various weekly, month-end financial reports for Management Team.
- Assisted President/Controller with various reporting projects at year-end for tax accounting purposes to the IRS.
- Track payroll deductions, liens on accounts per IRS request.
Administrative Assistant - Marking Department
Generale' Bank/Brussels
12.1990 - 11.1993
- Assisted the V.P. with Corporate research on prospective clients in the U.S.
- Maintained multimillion dollar clients credit file portfolio.
- Scheduled appointments and telephone conferences for visiting Senior Managers.
- Arranged travel assignments for the Vice President of Marketing.
Administrative Assistant- Treasury Department
Generale' Bank/Brussels
03.1990 - 11.1993
- Daily cross referencing of U.S. and Foreign Exchange currency and transactions.
- Verified and confirmed daily Traders support on prior days Money Market, Trade, Stock Market and Banking transaction via phone and faxes throughout the United States.
- Nominated for assignment as Assistant for in house Legal Counsel.
Administrative Specialist - Corporate Credit Dep.
Generale' Bank/Brussels
09.1990 - 08.1993
- Monitored via phone, email, the Northern Region Fortune 500 Businesses budget reducing or raising their credit lines/limits (e.g. Ford Motor Credit, IBM, DuPont).
- Prepared and generated contracts up for renewal of credit lines/loans some amounts in excess of 500K to 1.5 million dollar transactions.
- Prepared monthly financial reports for Sr. Managers from Head Office (Brussels) and Department Managers.
- Maintained log for new loans, proposals, and prospects.
Executive Assistant
LLOYD'S Bank of London
02.1988 - 03.1990
- Met and greeted corporate banking clients, visiting executives from London Branch.
- Organized intercontinental conferences calls and meetings.
- Assisted Vice President with Special Projects on demand.
Education
Bachelor of Science - Business Administration
DeVry University
Decatur, GA 05.2001 -
Skills
Problem-solving
Data entry
Adaptability and flexibility
Administrative leadership
Staff supervision
Project management
Document management
Multitasking and organization
Team collaboration
Customer service
Accomplishments
Computer Training
- HasenV7 & 8.4 System, Doc Depot, Access, Bentley (GIS Software), Electronic Field Study (Pictometry), Eplans, Project Docs and Legistar
Timeline
Addressing Coordinator/Plans Reviewer
Geographic Information Systems, GIS
08.2018 - Current
Bachelor of Science - Business Administration
DeVry University
05.2001 -
Sr. Planning Commission Assistant
Zoning Board of Appeals, Planning and Development
04.1998 - 08.2018
Payroll/Accounts Receivable Administrator
Medical Care Associates, Inc.
07.1995 - 03.1998
Administrative Assistant - Marking Department
Generale' Bank/Brussels
12.1990 - 11.1993
Administrative Specialist - Corporate Credit Dep.
Generale' Bank/Brussels
09.1990 - 08.1993
Administrative Assistant- Treasury Department
Generale' Bank/Brussels
03.1990 - 11.1993
Executive Assistant
LLOYD'S Bank of London
02.1988 - 03.1990
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