Sheri Benson
Sandy Springs,GA
Summary
Highly focused an motivated individual with over 10 years of excellent customer service experience. Effective multitasker skilled in maintaining high volumes of work orders with accuracy an professionalism.
Overview
8
8
years of professional experience
Work History
Certified Visual Inspector
Continental Tire
01.2023 - 11.2024
- Responsible for following all standard practices an perform all work necessary to obtain quality production promptly an accurately
- Receive an inspect the inside an outside of all cured tires to determine acceptability in accordance with company standards of quality
- Ensuring correct entry of data an recording their labor time
- Perform other duties as directed by supervisor and/or department manager
Dispatcher
The Perfect Answer
02.2021 - 11.2022
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, doctor, and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Catering Coordinator
McAlister's Deli
03.2018 - 03.2020
- Execute full-cycle fulfillment of catering orders from the receipt of an order to execution, payment, an delivery
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Increased repeat business through strong relationship-building with clients and vendors.
- Ensured seamless execution of events with diligent planning and attention to detail.
Customer Service Representative
Comcast
05.2017 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Mathematics
University of Southern Mississippi
Hattiesburg, MSSkills
- Customer Service
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Certified X-Ray Technician
- Quarterly Top Performer
- Top 5 Region (McAlister's Deli)
Timeline
Certified Visual Inspector
Continental Tire
01.2023 - 11.2024
Dispatcher
The Perfect Answer
02.2021 - 11.2022
Catering Coordinator
McAlister's Deli
03.2018 - 03.2020
Customer Service Representative
Comcast
05.2017 - 01.2018
Mathematics
University of Southern Mississippi
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