Sheri Middlebrooks
Atlanta
Summary
Results-oriented administrative and program management professional with 20+ years of experience in operational leadership, HR liaison support, and public health program coordination. Expertise in process improvement, budget management, and cross-functional team leadership, delivering measurable results in fast-paced environments.
- Program & Contract Management: Streamlined program operations, including budget forecasting and procurement compliance, reducing operational costs by 15%.
- HR & Workforce Optimization: Improved hiring efficiency by 25% through refined recruitment strategies and 100% compliance with federal regulations.
- Data-Driven Decision Making: Utilized ERS, NAP, CAT, HRSD, and CARMA systems to enhance data accuracy and operational transparency.
- Process Improvement: Increased operational efficiency by 20% through SOPs and workflow enhancements, supported by Microsoft Office Suite and Camtasia Studio.
- Certifications: Certified Purchase Card Holder with advanced training in Federal Travel Regulations (FTR) and enterprise HR tools.
Overview
22
22
years of professional experience
Work History
Program Specialist - HR Liaison
Centers for Disease Control and Prevention (CDC)
03.2024 - 02.2025
- Streamlined HR operations as the primary liaison between leadership and HR, improving compliance and reducing personnel action processing time by 20%.
- Directed the performance appraisal process, ensuring 100% on-time evaluations and alignment with organizational goals.
- Optimized recruitment strategies, refining job descriptions and selection criteria to improve hiring efficiency by 25%.
- Managed procurement operations, including funding requests and purchase approvals, achieving 15% cost savings through strategic vendor negotiations.
- Developed and maintained organizational charts and functional statements, ensuring accurate workforce planning and structural alignment.
- Implemented process improvements in HR and procurement workflows, enhancing operational efficiency and reducing errors by 30%.
- Utilized enterprise systems (ERS, NAP, CAT, HRSD, CARMA) to track personnel actions, budgets, and procurement activities, ensuring real-time data accuracy.
Program Specialist / Program Manager (25%)
Centers for Disease Control and Prevention (CDC)
10.2022 - 03.2024
- Managed administrative operations for the Division of Birth Defects and Infant Disorders, ensuring 100% compliance with HR policies and federal regulations.
- Oversaw contract performance, collaborating with CDC and external partners to ensure program quality and compliance.
- Developed SOPs and budget tracking tools, improving financial transparency and reducing reporting errors by 20%.
- Implemented process improvements in recruitment and onboarding, reducing time-to-hire by 15%.
- Created training materials using Camtasia Studio, enhancing staff proficiency and operational efficiency.
- Coordinated procurement and travel logistics, ensuring cost-effective resource allocation and compliance with federal guidelines.
Executive Assistant
Centers for Disease Control and Prevention (CDC)
07.2019 - 10.2022
- Optimized executive operations by managing complex calendars, scheduling high-profile meetings, and preparing leadership briefings, improving executive productivity by 20%.
- Streamlined travel management, ensuring 100% compliance with Federal Travel Regulations (FTR) and reducing travel costs by 10%.
- Developed executive presentations and reports, enhancing data-driven decision-making for senior leadership.
- Implemented tracking systems for personnel actions, budgets, and key deadlines, reducing oversight gaps by 25%.
- Managed procurement and resource allocation, ensuring timely supply acquisition and compliance with purchasing regulations.
Communications Executive Coordinator
Dejonde Magazine
01.2010 - 01.2019
- Directed communications and operations for the executive team, reducing office expenditures by 15% through efficient resource management and streamlined workflows.
- Developed workflow improvements, enabling the team to handle a 30% increase in responsibilities without additional staffing.
- Managed contracts and budgets for creative projects, ensuring timely payments and 100% compliance with vendor agreements.
- Produced and edited marketing materials, enhancing the magazine’s visibility and readership engagement.
- Trained and mentored staff on new processes, increasing team productivity and reducing errors by 20%.
Operations Customer Care Supervisor
Worldpay
01.2013 - 01.2014
- Supervised a team of 45 call center agents, improving call resolution rates by 20% and reducing customer escalations by 15%.
- Implemented quality assurance programs, increasing customer satisfaction scores to 95%.
- Streamlined billing and contract review processes, reducing processing errors by 30% and improving customer retention.
- Developed training programs for new hires, reducing onboarding time by 25% and improving agent readiness.
- Analyzed call center metrics to identify trends, implementing solutions that reduced average handle time by 10%.
Supervisor, New Accounts Service
Fleetcor Technologies
01.2003 - 01.2010
- Led a team of 30 representatives, driving a 10% increase in customer satisfaction through process improvements and employee recognition programs.
- Developed automated daily stats reports, reducing reporting inaccuracies by 25% and improving decision-making efficiency.
- Streamlined account setup and billing processes, reducing processing time by 15% and improving onboarding efficiency.
- Managed card renewal and application entry processes, ensuring 100% accuracy and compliance with company policies.
- Collaborated with cross-functional teams to resolve operational bottlenecks, reducing delays by 20%.
Education
B.A - Communications
Clark Atlanta University
Atlanta, GASkills
- Program & Project Management
- HR & Workforce Optimization
- Process Improvement & Workflow Streamlining
- Budget Management & Procurement Compliance
- Data Analysis & Reporting
- Stakeholder Engagement & Collaboration
- Strategic Planning & Operational Leadership
- Executive Communication & Presentation
Accomplishments
- Supervised a team of 45 call center agents, improving call resolution rates by 20% and reducing customer escalations by 15% through targeted coaching and performance monitoring.
- Achieved a 25% improvement in hiring efficiency by refining recruitment strategies, optimizing job descriptions, and leveraging ATS tools for talent acquisition.
- Achieved a 30% reduction in reporting errors by introducing automated daily stats reports and Microsoft Excel tools for data analysis and decision-making.
- Documented and resolved workflow inefficiencies, implementing SOPs and Camtasia Studio training materials that increased team productivity by 20%.
Licenses Certifications Training
- Certified Purchase Card Holder – Expertise in procurement operations, vendor management, and compliance using CCPS.
- Federal Travel Regulations (FTR) Training – Skilled in corporate travel management, policy compliance, and expense reporting.
- Enterprise HR & Operations Systems – Proficient in ERS, NAP, CAT, HRSD, and CARMA for personnel, budget, and contract management.
- Camtasia Studio Certification – Advanced skills in video editing and training content development for instructional materials.
- Advanced Communication & Leadership Training – Expertise in executive communication, stakeholder engagement, and leadership development.
- Microsoft Office Suite (Word, Excel, PowerPoint, Access) – Advanced proficiency for data analysis, reporting, and executive presentations.
- Government Clearance Level – Public Trust.
Timeline
Program Specialist - HR Liaison
Centers for Disease Control and Prevention (CDC)
03.2024 - 02.2025
Program Specialist / Program Manager (25%)
Centers for Disease Control and Prevention (CDC)
10.2022 - 03.2024
Executive Assistant
Centers for Disease Control and Prevention (CDC)
07.2019 - 10.2022
Operations Customer Care Supervisor
Worldpay
01.2013 - 01.2014
Communications Executive Coordinator
Dejonde Magazine
01.2010 - 01.2019
Supervisor, New Accounts Service
Fleetcor Technologies
01.2003 - 01.2010
B.A - Communications
Clark Atlanta University
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