SHERITA WALKER
Decatur
Summary
Experienced and results-driven by Customer Service and Office work with a proven track record in developing and executing successful customer support and general Office tasks. I am seeking a challenging role where I can contribute my skills in teamwork, and effective communication to achieve business objectives.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Sutter Health
Modesto
01.2025 - 06.2026
- Greeted patients and visitors warmly to create a welcoming environment.
- Scheduled appointments using electronic health record systems efficiently.
- Verified patient insurance information prior to visits for accuracy.
- Managed incoming calls and directed inquiries to appropriate departments promptly.
Customer Service Agent
GA Department of Revenue
11.2023 - 11.2024
- Assisted taxpayers with GA tax center accounts, provided updated information regarding balance or refund status. Also advised general information key to submitting forms, payments, and returns.
- Answered inbound calls, and automatic outbound calls, asking specific verification questions for taxpayers' security.
Call Center Agent
Emory Healthcare
10.2021 - 07.2022
- Assisted patients in scheduling, rescheduling, and cancelling appointments to ensure timely access to care.
- Scheduled MRIs, and CT scans, and also sent messages to providers offices/secretaries.
Carton Processor/Shipping crew member
JC Penny Warehouse
08.2016 - 01.2017
- Scanned cartons with handheld scanner, transferred contents into 3-D totes, stacked and wrapped totes for shipping.
- Logged completed tote stacks in computer system and printed labels for totes.
Education
Diploma -
MARTIN LUTHER KING JR HIGH SCHOOL
Skills
- Customer Service
- Effective Communication
- Time Management
- Teamwork
- Critical Thinking
- Computer Knowledge
- Highly Motivated
Languages
- English, Fluent
- Spanish, Intermediate
Timeline
Medical Receptionist
Sutter Health
01.2025 - 06.2026
Customer Service Agent
GA Department of Revenue
11.2023 - 11.2024
Call Center Agent
Emory Healthcare
10.2021 - 07.2022
Carton Processor/Shipping crew member
JC Penny Warehouse
08.2016 - 01.2017
Diploma -
MARTIN LUTHER KING JR HIGH SCHOOL