SHERLEY J. VILSAINT
Lawrenceville
Summary
Detail-oriented professional with numerous years of experience in financial services, collections and customer care, management and in diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills. Proven to improve workflow efficiencies while maintaining high standards in customer service, ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Articulate and patient with strong collaboration skills. Known for balancing efficiency and accuracy.
Overview
18
18
years of professional experience
Work History
Radiology Assistant
Emory Saint Joseph's Hospital
08.2024 - Current
- Provided compassionate care to pediatric patients during imaging procedures, addressing their unique needs to alleviate anxiety or discomfort during exams.
- Enhanced patient comfort by providing clear explanations of radiologic procedures and answering questions promptly.
- Contributed to overall department success with detailed knowledge of various imaging modalities such as X-ray, MRI, CT scans.
- Supported Radiology Technicians during complex procedures by anticipating needs for additional supplies or equipment, ensuring a smooth process from start to finish.
- Enhanced patient comfort by providing compassionate care and timely transportation.
Retail Account Specialist
Chase Bank
07.2024 - Current
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
Operation Processing Specialist
Osaic
10.2023 - 07.2024
- Open Client Profiles & Client Accounts
- Review Funds Transfers
- Transfer funds From Mutual funds, Stocks, Bonds, Etc to personal banking account
- Process any back office request.
Collection Supervisor
Loan Care
07.2021 - 08.2023
- Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines
- Utilize call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines
- Review delinquent accounts and take timely and appropriate action to reduce collection risk and maximize total collections
- Conducts frequent telephone monitoring and dialer coaching sessions.
Supervisor (EDD)
MAXIMUS
05.2021 - 03.2023
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues
- Maintained positive working relationship with fellow staff and management
- Evaluated processes and employee strengths to realign workflows with changing business demands.
Lead Supervisor/Site Manager
CRANE CONSULTING AND OUTSOURCING
09.2020 - 04.2021
- Supervised, trained and guided team by coaching on daily activities
- Oversaw monthly site inspections and daily observations to maintain safety, production standards and environmental regulations compliance
- Collected key performance indicator metrics, analyzed results and offered process improvement recommendations based on data
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Banker/Escalation Supervisor
SUNTRUST BANK
03.2017 - 11.2019
- Manages and leads escalation cases involving functions and project teams to promote quality culture and drive the quality improvement process for a subsystem or component of a product or service offering
- Bring order, structure, and focused management attention to the customer's problems in order to gain complete consumer satisfaction
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Developed relationships with business owners to promote commercial banking services.
- Received incoming wires from other financial institutions into customer accounts.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
Credit Card Specialist (Manager)
TD CANADA TRUST
01.2014 - 01.2017
- Manage the organization's corporate purchasing card program such as the issuance, renewal, and modification; cancellation, records retention, and distribution lists; compliance issues and customer service (credit limit increases, policy interpretation, exception transaction processing, etc.)
- Render support to cardholders, data and technology department, human resources, and credit card administrators, and other groups to assist them with questions and concerns relating to corporate and purchasing card transactions and policies
- Assessed customer credit files regularly to review receivables
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
Customer Service Representative (Manager)
NATIONAL BANK
11.2012 - 11.2014
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Attracted potential customers by answering product and service questions and suggesting information about other offerings
- Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
CNA
Manoir Fleury
02.2008 - 07.2011
- Monitored food intake and output as directed by nursing staff.
- Answered patient call lights promptly and responded to requests appropriately.
- Educated patients on self-care techniques that would help them maintain their independence.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Scheduling Specialist
Jewish Hospital
05.2007 - 06.2010
- Collaborated with other departments on special projects requiring additional personnel resources.
- Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
- Maintained accurate records of attendance and absences according to policy guidelines.
- Ensured all shift changes were communicated promptly throughout the organization.
- Created daily, weekly, and monthly reports for management staff.
- Reviewed timesheets for accuracy prior to submission for processing.
Education
Associate of Science - Radiologic Technology
South College
04-2026
HIGH SCHOOL DIPLOMA -
Attleboro High School
Attleboro, MA01-2006
Skills
- Customer Service
- Ability to navigate through multiple systems
- Able to demonstrate patience, sympathy and empathy
- Excellent Written and Verbal Communication Skills
- Excellent Attention to Detail
- Staff Development and Training
- Handling Customer Complaints
- Strong Multitasking and Organization Skills
- Team Management and Supervision
- Microsoft Office, Suite, Excel, Powerpoint, Outlook
- Data Entry and Administrative Duties
- Strong Time Management
- Patient Positioning
- Radiation safety
Timeline
Radiology Assistant
Emory Saint Joseph's Hospital
08.2024 - Current
Retail Account Specialist
Chase Bank
07.2024 - Current
Operation Processing Specialist
Osaic
10.2023 - 07.2024
Collection Supervisor
Loan Care
07.2021 - 08.2023
Supervisor (EDD)
MAXIMUS
05.2021 - 03.2023
Lead Supervisor/Site Manager
CRANE CONSULTING AND OUTSOURCING
09.2020 - 04.2021
Banker/Escalation Supervisor
SUNTRUST BANK
03.2017 - 11.2019
Credit Card Specialist (Manager)
TD CANADA TRUST
01.2014 - 01.2017
Customer Service Representative (Manager)
NATIONAL BANK
11.2012 - 11.2014
CNA
Manoir Fleury
02.2008 - 07.2011
Scheduling Specialist
Jewish Hospital
05.2007 - 06.2010
HIGH SCHOOL DIPLOMA -
Attleboro High School
Associate of Science - Radiologic Technology
South College
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