Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sherline Brutus

Lithonia

Summary

Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Security Guard

Choice One Protection
Miami
03.2021 - 06.2025
  • Monitored premises to ensure safety and security for clients and visitors.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
  • Observed surveillance cameras for any suspicious activity or intruders.
  • Managed phone calls and routed inquiries to relevant departments.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.

Customer Service Representative

Miami Parking Authority
Miami
02.2020 - 06.2025
  • Assisted customers with inquiries regarding parking regulations and payment systems.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Processed parking ticket payments and ensured accurate recording of transactions.
  • Coordinated with local law enforcement to manage parking enforcement activities.
  • Educated customers on various parking options and services available in Miami.
  • Maintained accurate records of customer interactions in the database system.
  • Provided training to new staff on customer service protocols and procedures.
  • Collaborated with team members to improve overall service delivery and efficiency.

Education

High School Diploma -

Miami Central Sr Highschool
Miami, FL
05-2018

Skills

  • Customer service
  • Record keeping
  • Team collaboration
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Surveillance monitoring
  • English and Spanish fluency
  • Dispatch
  • Sensitive information handling
  • Situational awareness
  • Physical fitness
  • Detail orientation

Languages

English
Professional
Spanish
Professional

Timeline

Security Guard

Choice One Protection
03.2021 - 06.2025

Customer Service Representative

Miami Parking Authority
02.2020 - 06.2025

High School Diploma -

Miami Central Sr Highschool
Sherline Brutus