Summary
Work History
Education
Skills
Timeline
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Sheronica Byrd

Stockbridge

Summary

Adept at fostering client relationships and excelling in CRM software, my tenure at Children Healthcare of Atlanta honed my ability to enhance safety while ensuring superior client service. My proactive approach, coupled with a strong work ethic and exceptional interpersonal skills, significantly contributed to a positive and secure environment.

Work History

Client Support Worker

Clayton Community Service Board
  • Promoted a positive work environment through active listening, empathy, and open communication with colleagues.
  • Supported continuous improvement initiatives by providing constructive feedback during regular performance evaluations.
  • Served as an advocate for clients'' needs within the organization, facilitating collaboration between departments to resolve complex issues quickly.
  • Ensured timely responses to client inquiries, prioritizing urgent requests for faster resolution times.

Security Officer

Children Healthcare of Atlanta
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Reported suspicious activities and persons to law enforcement.

Security Officer

Delta Global Services
  • Promoted a positive work environment through active listening, empathy, and open communication with colleagues.
  • Supported continuous improvement initiatives by providing constructive feedback during regular performance evaluations.
  • Served as an advocate for clients'' needs within the organization, facilitating collaboration between departments to resolve complex issues quickly.
  • Ensured timely responses to client inquiries, prioritizing urgent requests for faster resolution times.

Education

GED - Nursing

New York State Higher Education
Albany, NY
03.1990

Skills

  • Client relationship building
  • CRM software proficiency
  • Strong work ethic
  • Interpersonal and written communication
  • Client rapport building
  • Support inquiry assistance
  • Customer-facing communication
  • Verbal and writing communication
  • Client service excellence
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Excellent communication

Timeline

Client Support Worker

Clayton Community Service Board

Security Officer

Children Healthcare of Atlanta

Security Officer

Delta Global Services

GED - Nursing

New York State Higher Education

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Sheronica Byrd