Sherrazzar Farquharson
McDonough
Summary
Dynamic Front End Supervisor at Sam's Club with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in cash handling and complaint resolution, I effectively coached team members, leading to improved performance and productivity. Committed to fostering a positive shopping experience through exceptional service and relationship building.
Overview
19
19
years of professional experience
Work History
Front End Supervisor
Sams Club
09.2006 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
Education
Custer High School
Milwaukee, WisconsinSkills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Complaint resolution
- Time management
- Staff management
- Listening skills
- Staff supervision
- Cash counting
- Cash handling
- Team supervision
- Cash handling accuracy
- Performance improvement
- Accurate money handling
- Employee motivation
- Training and mentoring
- Hospitality services
- Relationship building and management
- Effective planning
Timeline
Front End Supervisor
Sams Club
09.2006 - Current
Custer High School
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