Summary
Overview
Work History
Education
Skills
Timeline
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Sherri Williamson

Barnesville

Summary

Detail-oriented professional with extensive experience in front office operations. Proven ability to manage phone inquiries, support administrative tasks, and provide exceptional customer service. Committed to maintaining organizational standards and enhancing client experiences.

Overview

4
4
years of professional experience

Work History

Front Office Receptionist

Jackson Housing Authority
Jackson
05.2025 - 07.2025
  • Greeted visitors and clients with professionalism and courtesy.
  • Managed phone calls and directed inquiries to appropriate staff members.
  • Scheduled appointments and maintained the reception calendar efficiently.
  • Assisted in processing housing applications and relevant documentation.
  • Maintained a clean and organized front office environment daily.
  • Provided information about housing programs to community members effectively.
  • Supported administrative tasks, including filing and data entry for records management.
  • Answered phone calls, transferred calls, took messages, and provided information to callers.
  • Managed customer accounts to ensure timely payments and account updates.

Front Office Receptionist

Internal Medicine Associates of Middle Gaa
Forsyth
11.2024 - 02.2025
  • Check patients in and out, collect copays, and schedule appointments.
  • Answer the multi-line phone system.
  • Medical Records, HIPAA.
  • Verify insurance, assist with Rx refills.

Front Office Receptionist

Careconnect
Griffin
08.2024 - 11.2024
  • Company Overview: Griffin, GA
  • Greets all patients and visitors in a friendly and courteous manner.
  • Answer phones and provide requested information to callers while maintaining patient confidentiality.
  • Scheduling, with adherence to HIPAA and patient confidentiality standards. Information to include, demographic, guarantor, insurance, all other appointment specific information necessary for appropriate patient care, billing and collection of reimbursement.
  • Assist all patients with signing in and completion of registration forms, answer questions, and give instructions. Obtains all necessary documents and signatures for patient billing and medical records.
  • Verification of insurance eligibility, calculation and collection of point of service patient payment. Demonstrates understanding of insurance benefit information and able to communicate effectively and provide clear explanation of patient balance calculations.
  • Demonstrate effective communication, both verbally and written when dealing with patients, physicians, other healthcare personnel, and external customers.
  • Exhibit a cheerful personality and works harmoniously with others in a team environment. Flexible and cooperatively, follows written and oral instructions.
  • Exercise sound independent judgment, in the absence of supervision and be able to manage multiple tasks and deadlines.
  • Strong telephone and computer skills.
  • Occasional travel to multiple office sites.
  • All other duties as assigned by Manager and/or designee.
  • Process all billing for days appointments.
  • Griffin, GA

Customer Service Representative

Your Town Health
Barnesville
04.2021 - 04.2024
  • Company Overview: Barnesville, GA
  • Greets all patients and visitors in a friendly and courteous manner.
  • Answer phones and provide requested information to callers while maintaining patient confidentiality.
  • Scheduling, with adherence to HIPAA and patient confidentiality standards. Information to include, demographic, guarantor, insurance, all other appointment specific information necessary for appropriate patient care, billing and collection of reimbursement.
  • Assist all patients with signing in and completion of registration forms, answer questions, and give instructions. Obtains all necessary documents and signatures for patient billing and medical records.
  • Verification of insurance eligibility, calculation and collection of point of service patient payment. Demonstrates understanding of insurance benefit information and able to communicate effectively and provide clear explanation of patient balance calculations.
  • Demonstrate effective communication, both verbally and written when dealing with patients, physicians, other healthcare personnel, and external customers.
  • Exhibit a cheerful personality and works harmoniously with others in a team environment. Flexible and cooperatively, follows written and oral instructions.
  • Exercise sound independent judgment, in the absence of supervision and be able to manage multiple tasks and deadlines.
  • Strong telephone and computer skills.
  • Occasional travel to multiple office sites.
  • All other duties as assigned by Manager and/or designee.
  • Barnesville, GA

Education

High School Diploma -

Hapeville High School
Hapeville
05-1986

Skills

  • Appointment scheduling
  • Patient registration
  • Insurance verification
  • Data entry
  • HIPAA compliance
  • Customer service
  • Office administration
  • Telephone communication
  • Records management
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Time management
  • Attention to detail
  • Problem solving
  • Service-oriented mindset
  • Work prioritization
  • Listening skills
  • Professional demeanor
  • Multi-line telephone skills
  • Word processing

Timeline

Front Office Receptionist

Jackson Housing Authority
05.2025 - 07.2025

Front Office Receptionist

Internal Medicine Associates of Middle Gaa
11.2024 - 02.2025

Front Office Receptionist

Careconnect
08.2024 - 11.2024

Customer Service Representative

Your Town Health
04.2021 - 04.2024

High School Diploma -

Hapeville High School

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Sherri Williamson