Sherrie Graves
Albany
Summary
Professional caregiver with strong background in supporting families and individuals. Adept at creating nurturing environments, providing emotional support, and managing daily tasks. Skilled in coordinating care plans and collaborating with healthcare professionals to ensure optimal outcomes. Reliable and adaptable team player, focused on achieving results and meeting evolving needs. Fluent in Spanish, enhancing communication with diverse clients.
Overview
12
12
years of professional experience
Work History
Family Caregiver
Tracey Paul
03.2023 - 03.2025
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
- Provided end-of-life care and support for patients and their families, ensuring dignity, comfort, and emotional closure during difficult times.
- Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
- Reduced caregiver stress through reliable performance of all assigned tasks, allowing family members time for personal pursuits or self-care activities.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Hotel Front Desk Clerk
Merry Acres Inn
06.2022 - 03.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Streamlined reservations process for improved accuracy and guest experience.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Resolved service-related problems and documented actions in system.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Completed late check-ins and directed guests to rooms and facilities.
- Kept accounts in balance and ran daily reports to verify totals.
Restaurant Manager
San Joe’s Cantina
03.2021 - 03.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Coordinated with catering staff to deliver food services for special events and functions.
Roofer Assistant
Guevara Roofing
02.2013 - 04.2020
- Achieved successful project outcomes by collaborating effectively with construction teams and architects.
- Ensured safety compliance on all projects, adhering to industry standards and regulations.
- Reduced roof repair timeframes by promptly identifying potential problem areas and recommending appropriate solutions.
- Negotiated contracts with clients, ensuring clear communication of project scope, timelines, and budgetary constraints.
- Delivered exceptional results under tight deadlines by employing strong organizational skills and prioritizing tasks effectively.
- Minimized disruptions during major roof repairs or replacements, working closely with clients to develop comprehensive project plans that met their needs while minimizing downtime.
- Enhanced client satisfaction with timely and accurate assessments of roofing issues.
- Partnered with top-quality suppliers in order to ensure access to the latest advances in roofing technology and materials.
- Supervised removal of old roofing materials and debris to prepare for application of new roofing.
- Overseen work crew with patching and resealing of roofs to provide maintenance, repairs and protection.
- Contributed to team success by consistently meeting deadlines, maintaining a strong work ethic, and demonstrating a commitment to quality.
- Fostered positive client relationships through open communication channels regarding project updates and any changes in scheduling.
Education
Early Childhood Care And Education
Darton College
Albany, GAHigh School Diploma -
Worth County High School
Sylvester, GA05.2008
Skills
- Spanish speaker
- Transportation assistance
- Compassionate caregiving
- Emotional support
- Household management
- Team management
- Customer engagement
- Point of sale (POS) system operation
- Customer-oriented
- Food service background
- Employee schedule management
- Customer service
- Reliable and responsible
- Money handling
- Relationship building
- Scheduling
- Payment handling
- Multi-line phone systems
- Professional appearance
- Microsoft office
- Reservations
- Language proficiency
- Problem-solving skills
- Detail-oriented
Languages
Spanish
Professional Working
Timeline
Family Caregiver
Tracey Paul
03.2023 - 03.2025
Hotel Front Desk Clerk
Merry Acres Inn
06.2022 - 03.2023
Restaurant Manager
San Joe’s Cantina
03.2021 - 03.2022
Roofer Assistant
Guevara Roofing
02.2013 - 04.2020
Early Childhood Care And Education
Darton College
High School Diploma -
Worth County High School
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