Sherrie Shotwell
Lawrenceville
Summary
Results-driven professional with extensive experience at Gwinnett County Public Schools, specializing in data entry and customer service. Successfully implemented maintenance schedules that minimized equipment breakdowns, showcasing strong problem-solving abilities. Proficient in Microsoft Office and skilled in multitasking, contributing to enhanced operational efficiency and stakeholder engagement.
Overview
22
22
years of professional experience
Work History
Clerk II
Gwinnett County Public Schools Fleet Maintenance Department
Lawrenceville
07.2014 - 02.2025
- Supported fleet operations by efficiently executing clerical and administrative duties utilizing the Fleet Computerized Maintenance Management System (CMMS).
- Accurately entered data into various software applications for current and historical management reports, including labor hours, operational data, invoices, and work hours.
- Developed and maintained an organized filing system for the shop, ensuring efficient management of both electronic and paper files.
- Acted as the primary customer support contact for the office and shops, facilitating effective communication across all channels.
- Assisted in the formulation of maintenance and repair procedures to enhance operational efficiency.
- Developed and implemented comprehensive maintenance schedules, ensuring the timely completion of all tasks.
- Adhered to all safety protocols and procedures while performing maintenance and repair duties, promoting a safe work environment.
- Maintained a clean and organized work area, which contributed to safety and operational efficiency.
- Accurately recorded all maintenance and repair activities, ensuring reliable documentation.
- Participated in the creation of preventive maintenance plans and schedules, enhancing overall fleet reliability.
- Leveraged computerized maintenance management systems to meticulously track and document maintenance activities.
- Collaborated closely with other departments to guarantee the timely completion of maintenance tasks.
- Worked in tandem with maintenance team members to ensure seamless operational efficiency.
- Communicated with all stakeholders in a professional, courteous, and efficient manner.
- Handled inquiries from internal and external customers with grace and effectiveness.
- Utilized telecommunication equipment efficiently to enhance the operation of the fleet shop.
- Routed incoming and outgoing correspondence accurately, ensuring effective communication flow.
School Bus Driver
Gwinnett County Public Schools Transportation
Lawrenceville
07.2003 - 07.2014
- Prepared and submitted detailed reports on student behavior and bus maintenance, ensuring transparency and accountability.
- Attended safety meetings, trainings, and workshops as mandated, demonstrating commitment to continuous improvement.
- Employed appropriate defensive driving techniques to guarantee the safety of all passengers.
- Complied with all DOT regulations concerning the operation of a school bus, ensuring legal and safe transport.
- Safely transported over [number] students to and from school daily, ensuring on-time arrivals and departures.
- Maintained an impeccable driving record with zero accidents or traffic violations, prioritizing student safety above all.
- Implemented a proactive maintenance schedule for the school bus, achieving a [number]% reduction in breakdowns and delays.
- Established positive relationships with students, parents, and school staff, fostering a supportive and welcoming bus environment.
- Demonstrated exceptional multitasking skills by efficiently coordinating bus routes and schedules, optimizing student pickup and drop-off times.
Education
High School Diploma -
Miami Norland Senior High School
Miami, FL07-1990
Skills
- Application submission and data entry
- Cash management and invoicing
- Performance standards and scheduling
- Multitasking and adaptability
- Team collaboration and flexibility
- Microsoft Office suite proficiency
- Customer service excellence
- Critical thinking and problem-solving
- Self-motivation and initiative
- PeopleSoft and Maximo expertise
Timeline
Clerk II
Gwinnett County Public Schools Fleet Maintenance Department
07.2014 - 02.2025
School Bus Driver
Gwinnett County Public Schools Transportation
07.2003 - 07.2014
High School Diploma -
Miami Norland Senior High School