Sherrill Nichols
Vidalia
Summary
Proactive and organized Medical Office Specialist with expertise in patient scheduling and insurance verification. Known for effective coordination of surgical schedules and meticulous management of medical records, ready to enhance operational efficiency and patient care.
Overview
15
15
years of professional experience
Work History
Medical Office Specialist
Meadows Physicians Children's Care
Vidalia
01.2023 - Current
- Assisted patients in scheduling appointments and managing their medical records.
- Processed patient information for insurance verification and billing purposes.
- Maintained cleanliness and organization of the front office area.
- Prepared examination rooms by restocking supplies and ensuring readiness for visits.
- Supported office staff with administrative tasks, including filing and data entry.
- Educated patients on office policies, procedures, and health services available.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
Surgery Scheduler
Meadows Physicians ENT Care
Vidalia
01.2018 - 01.2023
- Scheduled surgical procedures and coordinated patient appointments efficiently.
- Communicated with patients to gather necessary medical information and documentation.
- Collaborated with medical staff to ensure smooth surgery scheduling process.
- Managed pre-operative requirements and informed patients of necessary preparations.
- Utilized electronic health record systems for accurate patient data management.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Created and managed surgical schedules for multiple surgeons.
- Performed data entry into various computer systems related to surgery scheduling.
- Ensured that all required documents were obtained prior to scheduled procedures.
Billing and Coding Associate
Mednorth
Vidalia
10.2015 - 10.2018
- Reviewed patient billing for accuracy and completeness.
- Communicated with insurance companies to resolve claim disputes.
- Conducted research related to claim denials, rejections, and underpayments.
- Provided customer service support regarding billing questions and issues.
- Followed up on unpaid claims within standard timelines as outlined by the organization's policies.
- Worked with team members to identify and develop process improvements.
Customer Service Representative
Lowes Home Improvement
Vidalia
08.2015 - 01.2016
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints using effective communication techniques.
- Processed orders and managed returns efficiently to ensure satisfaction.
- Educated customers on promotions and services to drive engagement.
- Trained new representatives on customer service protocols and systems.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Correctional Officer
Treutlen Probation Detention Center
Soperton
04.2012 - 08.2015
- Monitored inmate activities to ensure safety and security within the facility.
- Enforced facility rules and regulations to maintain order among residents.
- Conducted regular inspections of living areas and common spaces for contraband.
- Responded to emergencies swiftly, coordinating with law enforcement as needed.
- Documented incidents and wrote detailed reports on daily activities and occurrences.
- Trained new correctional officers on policies, procedures, and safety protocols.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Correctional Officer
CCA
Alamo
07.2010 - 04.2012
- Monitored inmate activities to ensure safety and security within the facility.
- Enforced facility rules and regulations to maintain order among residents.
- Conducted regular inspections of living areas and common spaces for contraband.
- Responded to emergencies swiftly, coordinating with law enforcement as needed.
- Documented incidents and wrote detailed reports on daily activities and occurrences.
- Trained new correctional officers on policies, procedures, and safety protocols.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Education
Some College (No Degree) - Medical Assistant
Southeastern Technical College
Vidalia, GASkills
- Medical records management
- Insurance verification
- Patient scheduling
- Electronic health records
- Billing and coding
- Appointment coordination
- Surgical scheduling
- Medical office equipment
- Healthcare regulations
- HIPAA compliance
- Time management
- Patient confidentiality
- Appointment setting
- Medical procedures
- Appointment reminders
- Patient registration
- Patient demographics
- Insurance authorizations
- Co-pay collection
Timeline
Medical Office Specialist
Meadows Physicians Children's Care
01.2023 - Current
Surgery Scheduler
Meadows Physicians ENT Care
01.2018 - 01.2023
Billing and Coding Associate
Mednorth
10.2015 - 10.2018
Customer Service Representative
Lowes Home Improvement
08.2015 - 01.2016
Correctional Officer
Treutlen Probation Detention Center
04.2012 - 08.2015
Correctional Officer
CCA
07.2010 - 04.2012
Some College (No Degree) - Medical Assistant
Southeastern Technical College