Sherronica Gordon
Decatur
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
01.2022 - 01.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Home Care Provider
Visiting Angles
03.2017 - 06.2021
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Work From Home Agent
Comcast
02.2015 - 11.2020
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Education
High School Diploma -
Ridgeland High School
Ridgeland, SC06-2012
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Training and mentoring
Languages
English
Full Professional
Timeline
Shift Manager
McDonald's Restaurant
01.2022 - 01.2025
Home Care Provider
Visiting Angles
03.2017 - 06.2021
Work From Home Agent
Comcast
02.2015 - 11.2020
High School Diploma -
Ridgeland High School
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