Sherry Kailer
Brunswick
Summary
Dynamic professional with extensive experience in customer service and cash handling at Striping's General Store. Proven ability to lead teams and enhance operational efficiency while ensuring compliance with safety protocols. Skilled in problem-solving and effective communication, consistently delivering high customer satisfaction and resolving inquiries promptly.
Overview
4
4
years of professional experience
Work History
Cashier
Striping's Geeral Store
Brunswick
09.2024 - 05.2025
- Processed customer transactions efficiently at local general store.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area for optimal workflow.
- Managed cash register operations, including opening and closing duties.
- Handled returns and exchanges according to store policies.
- Collaborated with team members to restock shelves as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Help customers with ay gas transactions
Best Western Plus
Edward Kalashian
St Simons Island
07.2023 - 01.2024
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Supervise 18 employees (i.e., housekeepers, Front Desk personnel, an maintenance)
Area Manager
GOPE LLC
Kingsland
05.2021 - 07.2023
- Oversaw daily operations to ensure efficient workflow across regional locations.
- Implemented safety protocols to enhance workplace safety and compliance standards.
- Facilitated communication between departments to improve operational efficiency.
- Developed schedules for staff assignments to maximize productivity and coverage.
- Resolved customer inquiries and complaints to enhance service quality and satisfaction.
- Supervised employees, ensuring optimal productivity.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
Lead Cashier
Stripiing's General Store
Brunswick
02.2021 - 05.2021
- Supervised cashiers to ensure efficient customer transactions and service.
- Managed cash register operations, including balancing drawers at shift end.
- Trained new staff on store policies and effective checkout procedures.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed returns and exchanges according to store guidelines and policies.
- Assisted in inventory management by monitoring stock levels during shifts.
- Greeted customers and provided excellent customer service.
- Responsible for opening and closing registers accurately according to established procedures.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
Education
High School Diploma -
Crescent City High School
Crescent City, FL06-1976
Skills
- Cash register operation
- Customer transaction processing
- Team collaboration
- Effective communication
- Customer service
- Cash handling
- Credit and cash transactions
- Liquor law compliance
- Transaction handling
- Staff supervision
- Safety compliance
- Problem solving
- Performance evaluation
- Leadership
Timeline
Cashier
Striping's Geeral Store
09.2024 - 05.2025
Best Western Plus
Edward Kalashian
07.2023 - 01.2024
Area Manager
GOPE LLC
05.2021 - 07.2023
Lead Cashier
Stripiing's General Store
02.2021 - 05.2021
High School Diploma -
Crescent City High School
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