Sherry Knapik
Evans
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SR Spec - Customer Preservation
Progressive
Evans
06.2025 - Current
- Conducted policy reviews for customers to identify potential gaps in coverage or additional coverage options.
- Developed and maintained relationships with existing customers to ensure satisfaction and renewals.
- Ensured compliance with state regulations regarding auto insurance policies.
- Researched customer inquiries about billing discrepancies or coverage questions.
- Adhered to all company guidelines relating to ethical standards when working with customers.
- Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
- Maintained accurate records of customer interactions including notes on conversations and changes made to accounts.
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
- Assessed customer needs and provided appropriate insurance solutions.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Facilitated policy renewals, ensuring clients' coverage needs were continuously met.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Blended Specialist sls/svcs
Progressive
Evans
03.2024 - Current
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Consultant
Progressive
Evans
06.2018 - Current
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent customer service to all customer.
- Provided customer service regarding billing inquiries.
- Identified opportunities to improve customer service processes.
- Identified and resolved customer service issues.
Education
High School Diploma -
Deep Creek High School
Chesapeake, VA06-2003
Skills
- Customer retention
- Premium calculation
- Customer relationship management
- Coverage assessment
- Relationship building
- Computer skills
- Dependable and responsible
- Multitasking
- Calm under pressure
- Problem resolution
- Time management
- Insurance terminology
- Billing resolution
Languages
English
Full Professional
Certification
- Property and Casualty License
References
References available upon request.
Timeline
SR Spec - Customer Preservation
Progressive
06.2025 - Current
Blended Specialist sls/svcs
Progressive
03.2024 - Current
Customer Service Consultant
Progressive
06.2018 - Current
High School Diploma -
Deep Creek High School