Sherry Warren
Snellville
Summary
Proven leader and effective communicator with a solid record of problem-solving and decision-making skills honed at Dick's Sporting Goods. Excelled in team leadership and cross-functional collaboration, significantly enhancing customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ESS1- Economic Support Specialist I
DHS-DFCS
06.2024 - Current
- Managed high-priority cases with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Customer Service Representative/Management
Dick's Sporting Goods
06.2020 - Current
- Utilized problem-solving techniques to proactively address customer concerns
- Provided leadership support through mentoring team members on best practices when handling challenging situations with customers
- Documented comprehensive action plans for each case according to company policies and regulations
- Assisted in developing solutions that increase efficiency, accuracy, speed, cost savings, and client satisfaction
Driver
Independent Driving Services
06.2016 - 02.2020
- Created a comfortable atmosphere by engaging with clients in meaningful conversations
- Provided efficient and courteous service to customers at all times
Driver Management
GCPS
07.2005 - 05.2016
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast-paced environment
- Participated in ongoing training to enhance own job skills and knowledge
Education
Graduate -
Meadowcreek High School
06.1994
Skills
- Upselling Techniques
- Critical Thinking
- Team Leadership
- Effective Communication
- Problem Solving
- Cross-functional Collaboration
- Multitasking
- Decision Making
Certification
CDL Driving Certification
Timeline
ESS1- Economic Support Specialist I
DHS-DFCS
06.2024 - Current
Customer Service Representative/Management
Dick's Sporting Goods
06.2020 - Current
Driver
Independent Driving Services
06.2016 - 02.2020
Driver Management
GCPS
07.2005 - 05.2016
Graduate -
Meadowcreek High School
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