SHERRY WYATT
Customer Support Specialist
HAMPTON,Ga.
Summary
Successful Customer Service Representative with 20 years of experience addressing customer requests and concerns. High call volume experience. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
Henry County Parks and Recreation
Hampton, GA
01.2018 - 02.2025
- Managed high call volume with exceptional professionalism and efficiency.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Hiring and Recruiting Manager
National Video Monitoring
Locust Grove, GA
03.2011 - 01.2018
- Conducted detailed job analyses to ensure job descriptions accurately reflected roles, attracting more qualified candidates.
- Streamlined interview processes, enabling team to handle larger volume of interviews without compromising quality.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed training programs for hiring managers on effective interviewing techniques to improve selection process.
Front Desk Receptionist
The Palms at Lake Spivey
01.2008 - 01.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
High School Diploma -
Hapeville High School 1987
Hapeville, GeorgiaSkills
Customer support
Effective call management
Problem-solving expertise
Accurate data entry
Timeline
Customer Care Representative
Henry County Parks and Recreation
01.2018 - 02.2025
Hiring and Recruiting Manager
National Video Monitoring
03.2011 - 01.2018
Front Desk Receptionist
The Palms at Lake Spivey
01.2008 - 01.2012
High School Diploma -
Hapeville High School 1987
Similar Profiles
Renee WoodRenee Wood
Office Manager at Henry County Parks & RecreationOffice Manager at Henry County Parks & Recreation
Konie BaldwinKonie Baldwin
Executive Assistant at Parks, Clark County Parks And RecreationExecutive Assistant at Parks, Clark County Parks And Recreation
Robert GayRobert Gay
Community Supervisor II at Baltimore County Department of Recreation and ParksCommunity Supervisor II at Baltimore County Department of Recreation and Parks
LaTonya ButlerLaTonya Butler
BENEFITS MANAGEMENT/SCHEDULING/PAYROLL at DELTA AIR LINES, INC.BENEFITS MANAGEMENT/SCHEDULING/PAYROLL at DELTA AIR LINES, INC.
Lesia JohnsonLesia Johnson
Principal Trainer at Piedmont HospitalPrincipal Trainer at Piedmont Hospital