Sherry "Denise" Lee
Commerce
Summary
Dedicated professional with expertise in billing systems and exceptional customer service skills. Committed to resolving issues promptly and enhancing patient experiences through clear communication and effective problem-solving strategies.
Overview
13
13
years of professional experience
Work History
Billing Specialist
Heart and Vascular Care
06.2021 - Current
- Processed and reviewed billing statements for accuracy and compliance with company policies.
- Managed customer inquiries regarding billing discrepancies and resolved issues promptly.
- Collaborated with internal teams to streamline invoicing processes, enhancing efficiency.
- Maintained records of financial transactions in billing software, ensuring data integrity.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Responded to customer concerns and questions on daily basis.
Index Specialist
XPO Logistics
04.2019 - 05.2021
- Spearheaded process improvements to enhance operational efficiency and reduce delays.
- Developed training materials to onboard new team members effectively and ensure consistency in operations.
- Analyzed data trends to identify areas for cost reduction and resource optimization within logistics processes.
- Collaborated with cross-functional teams to streamline communication and improve workflow coordination across departments.
- Drove strategic planning sessions aimed at optimizing logistics solutions and enhancing customer satisfaction levels.
Managing Optician
National Vision
04.2013 - 06.2019
- Led team in providing exceptional customer service and optical care.
- Oversaw daily operations to ensure compliance with company standards and procedures.
- Developed training programs for new opticians, enhancing staff competency and performance.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Collaborated with healthcare professionals to coordinate patient care and treatment plans.
- Mentored junior staff in technical skills, fostering a culture of continuous improvement.
- Streamlined workflow processes, increasing efficiency in patient consultations and eyewear fittings.
- Oversaw budgeting processes, monitoring expenses and implementing cost-saving measures where necessary.
Education
High School Diploma -
Johnson High
Oakwood, GASkills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- HIPAA compliance
- Patient account management
- Problem-solving
Timeline
Billing Specialist
Heart and Vascular Care
06.2021 - Current
Index Specialist
XPO Logistics
04.2019 - 05.2021
Managing Optician
National Vision
04.2013 - 06.2019
High School Diploma -
Johnson High