Sheryl Melton
Thomaston
Summary
Experienced Property Manager at Pegasus with a proven track record in optimizing property operations and enhancing tenant relations. Skilled in lease renewals and maintenance scheduling, combined with exceptional communication abilities. Successfully increased tenant satisfaction by 20% through strategic process improvements and effective team mentorship.
Overview
13
13
years of professional experience
Work History
Property Manager
Pegasus
Dallas, GA
10.2014 - 05.2024
- Oversaw property maintenance schedules to guarantee prompt repairs and upkeep.
- Facilitated tenant communications to address concerns and enhance satisfaction.
- Managed lease agreements to ensure adherence to policies and regulations.
- Established efficient filing systems to enhance organization of tenant records and financial documents.
- Formulated budgets for property operations, ensuring strict monitoring of expenses.
- Directed comprehensive property inspections to evaluate conditions and pinpoint improvement opportunities.
- Mentored junior staff on best practices in property management and tenant relations.
Area Manager
Gateway Residential Management
La Grange, GA
06.2011 - 11.2013
- Led operational strategy across multiple properties, enhancing service delivery and resident satisfaction.
- Developed training programs for staff, improving team performance and operational efficiency.
- Streamlined property management processes, reducing response times to tenant inquiries and maintenance requests.
- Oversaw budget management and financial reporting for assigned regions, ensuring fiscal responsibility and resource allocation.
- Conducted regular inspections of properties, ensuring compliance with safety regulations and quality standards.
- Collaborated with cross-functional teams to enhance community engagement initiatives and resident retention efforts.
- Implemented innovative marketing strategies to increase occupancy rates across managed properties.
Education
Anthropology
Indiana -Purdue
Ft. Wayne , InSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Administrative support
- Fair housing mandates
- Tenant and eviction laws
- Vendor management
- Multi-family property management
Timeline
Property Manager
Pegasus
10.2014 - 05.2024
Area Manager
Gateway Residential Management
06.2011 - 11.2013
Anthropology
Indiana -Purdue