Sheryl Weeks
Suwanee
Summary
Desire to leverage coaching, leadership and training experience to take on new professional challenges. A highly motivated leadership coach who develops and improves processes by assessing root causes and leveraging coaching best practices and insights to help leaders drive strong results. Excellent communication and interpersonal skills and a proven ability to manage multiple high-priority tasks. Highly proficient in building long-lasting relationships with key decision-makers, customers, and team members to further company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
State Farm Insurance
10.2023 - Current
- Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
- Established strong relationships with key stakeholders, ensuring clear communication and alignment on talent acquisition goals and objectives.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Sourced and screened candidates for [Type] roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Assisted with writing job postings and job descriptions for boards.
Process Deployment Coach
State Farm Insurance
11.2019 - Current
- Facilitate and present coaching and training to develop and sustain Excellence in Operations Management (EOM) principles
- Collaborate with leadership to drive consistent behaviors through root cause analysis and problem solving
- Analyze data relevant to operational results and processes
- Communicate results of analyses to various levels of management with appropriate message points, summaries, reports, and presentations
- Offer strategic feedback to ECC leadership teams in operational decision-making and long-term planning
- Exercised leadership capabilities by successfully motivating and inspiring others
Team Manager
Auto Claims
03.2013 - 11.2019
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Led employee relations through effective communication, coaching, training and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Training Supervisor
Claims
02.2012 - 03.2013
- Worked closely with stakeholders to understand their department needs/requirements
- Partnered with management and HR in interviewing and selecting new claims employees
- Led and supported Classroom Claim Trainers and trainees
- Introduced trainees to State Farm Brand and culture
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Liaised between trainers and course participants.
- Collaborated with company leaders and department managers to determine training needs.
- Updated employees with latest policies, procedures and compliance standards.
Education
MS - Industrial and Organizational Psychology
Bellevue University
Bellevue, NE2024
Bachelor of Arts - English Education
South Carolina State University
Orangeburg, SC12.1992
Skills
- Decision Making and Judgment
- Coaching and Development
- Employee Performance Reviews
- People & Performance Management
- Leadership Coaching
Certification
Chartered Life Underwriter (CLU) - The American College of Financial Services
Chartered Property Casualty Underwriter (CPCU) - The Institutes
Associate in Claims (AIC) - The Institutes
Birkman Certified Coach
Affiliations
Alpha Kappa Alpha Sorority, Inc.
African American Forum (AAF)
Women's Network (WNET)
P.R.I.D.E.
AsiaNet
Timeline
Talent Acquisition Specialist
State Farm Insurance
10.2023 - Current
Process Deployment Coach
State Farm Insurance
11.2019 - Current
Team Manager
Auto Claims
03.2013 - 11.2019
Training Supervisor
Claims
02.2012 - 03.2013
MS - Industrial and Organizational Psychology
Bellevue University
Bachelor of Arts - English Education
South Carolina State University
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