Shi-An Brooks
Kingsland
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Behavioral Health Associate
Lakeview Health
11.2023 - Current
- Developed strong rapport with patients, fostering trust and open communication to better address their needs.
- Assisted in crisis intervention, de-escalating situations and ensuring patient safety during high-stress incidents.
- Promoted a safe therapeutic environment through consistent enforcement of policies, procedures, and guidelines related to patient care.
- Established clear boundaries with patients while maintaining empathetic interactions to create an effective therapeutic relationship.
- Administered medications to relieve symptoms and monitor effects on clients.
Patient Care Coordinator
Professional Physical Therapy
09.2021 - 10.2023
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Health Unit Secretary
Bridgeway Care And Rehabilitation Center
08.2019 - 04.2021
- Enhanced patient experience by efficiently managing medical records and coordinating appointments with healthcare providers.
- Streamlined communication between nursing staff and physicians, ensuring timely delivery of accurate information.
- Improved patient satisfaction by promptly addressing inquiries and concerns from patients and their families.
- Established organized filing systems for medical records, expediting access to essential information when needed.
Certified Nursing Assistant
Powerback Rehabilitation
05.2018 - 11.2020
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Education
No Degree - Health Sciences
Union County College
Cranford, NJBachelor of Science - Nursing
College of Coastal Georgia
Brunswick, GA05.2026
High School Diploma -
Plainfield High School
Plainfield, NJ06.2011
Skills
- Crisis Resolution
- Patient Intakes
- Excellent Customer Service Skills
- Data Entry Software
- HIPAA Guidelines
- Medications Familiarity
Timeline
Behavioral Health Associate
Lakeview Health
11.2023 - Current
Patient Care Coordinator
Professional Physical Therapy
09.2021 - 10.2023
Health Unit Secretary
Bridgeway Care And Rehabilitation Center
08.2019 - 04.2021
Certified Nursing Assistant
Powerback Rehabilitation
05.2018 - 11.2020
No Degree - Health Sciences
Union County College
Bachelor of Science - Nursing
College of Coastal Georgia
High School Diploma -
Plainfield High School
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