Shikara Carroll

• Provides exceptional customer service in a high-volume, fast-paced dining environment, ensuring a great experience for all members.
• Maintain detailed knowledge of menu offerings, specials, and wine pairings to upsell and enhance overall dining satisfaction.
• Effectively manage multiple tables by accurately taking orders and delivering food and beverages while emphasizing timeliness and presentation.
• Coordinates with kitchen staff to ensure smooth coordination and prompt handling of special dietary needs or members requests.
• Process member accounts and credit transactions with accuracy and integrity, balancing registers and handling billing concerns.
• Train new team members in service standards, POS systems, and best practices for member interactions.
• Successfully addresses and resolves members’ concerns, turning potential complaints into positive service recoveries.

• Assisted Deputy U.S. Marshals in managing criminal research and running background checks to assist fugitive investigations.
• Participated in law enforcement operations, including ride-alongs, to gain hands-on experience and learn the proper procedures for making arrests and executing warrants according to federal guidelines.
• Assisted in developing and leading training sessions and field exercises for task force members and partner law enforcement agencies.
• Obtained and examined the procedural standards for serving warrants, operational awareness, and ensuring field readiness.
  Maintained confidentiality while managing sensitive law enforcement information and complied with ethical and legal standards.
• Gained knowledge in federal fugitive apprehension tactics, collaboration between agencies, and the functions of the criminal justice system.
• Collaborated with local law enforcement agencies to coordinate investigations.
• Developed spreadsheets tracking prosecution outcomes from initial charges through final disposition.
• Organized data into comprehensive reports for departmental review.