SHILAH ALVARADO

• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Supported patient admissions, discharges, and transfers to promote team productivity.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Collected and transported specimens to prepare for lab testing.
• Participate in workshops and monthly community events.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Educated patients and families on proper care and treatment to facilitate successful home care.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Forged and nurtured impactful relationships with customers to cultivate loyalty.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Investigated and resolved customer inquiries and complaints quickly.
• Leveraged sales expertise to promote products and capitalize on upsell opportunities.

• Manages the planning and execution of the church worship services and ensures that services adhere to the church’s mission
• Collaborates with those who work on the institution’s services, such as choir members, musical staff and other worship leaders
• Work with pastors to establish plans for the institution’s ceremonies and special occasions
• Conducts weekly rehearsals in preparation for weekly services
• Assists with the coordination of volunteers and children who participate in worship functions.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly, and provides effortless shopping experience.
• Handled billing and payment issues following guidelines, resolving disputes properly.
• Utilized internal software and tools to meet customer needs and resolved issues promptly.
• Provided customer feedback to management and identified areas of improvement for products and services.
• Increased revenue by cross-selling and upselling products and services.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided training and support to new associates to help provide high-quality customer service.
• Provided product and service recommendations to guide customers on products to meet varying needs.