Shimin Chan
Norcross
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Cashier Team Lead
Canton House Gourmet
Duluth
06.2024 - Current
- Monitored cashier performance, providing feedback as needed.
- Coordinated with other departments when additional support was needed during peak hours.
- Ensured compliance with all safety regulations while performing tasks.
- Performed daily opening and closing procedures for the register area.
- Assisted customers with locating items within the store when requested.
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
Fitness Coach
Self employed/gym
Guangzhou
02.2022 - 12.2024
- Advised clients on proper nutrition habits as part of an overall wellness plan.
- Performed administrative duties including answering phones, scheduling appointments, taking payments.
- Monitored client progress and provided feedback to ensure desired results were achieved.
- Motivated clients by setting realistic expectations regarding physical performance.
- Demonstrated exercises with proper form and technique for a variety of skill levels during classes.
- Provided one-on-one and group fitness instruction to individuals of all ages and abilities.
- Maintained updated knowledge of trends in the fitness industry through continuing education courses.
- Provided nutritional advice to clients based on their individual health goals.
- Counseled clients on lifestyle changes needed to reach health objectives.
Lead Pianist
Self employed pianist
Guangzhou
01.2020 - 12.2022
- Reviewed musical scores and made necessary changes as needed.
- Monitored auditions of prospective accompanists to assess their skill level.
- Collaborated with vocalists and instrumentalists on stage during live performances.
- Instructed students in piano technique, theory, improvisation, and composition.
- Coordinated logistics between performers and venue staff prior to shows.
- Maintained a professional demeanor while interacting with colleagues and patrons at events.
- Developed detailed strategies for improving the overall sound quality of group performances.
Education
Bachelor in Business And Finance - Business
Bachelor's Degree in Business Administration, Limkokwing Uni
08.2015 - 07.2019
Skills
- Cash handling
- Customer relationship management
- Compliance monitoring
- Performance feedback
- POS system management
- Effective communication
- Decision making
- Problem solving
- Cash handling expertise
- POS system
- Opening and closing procedures
- Customer engagement
- Multitasking and organization
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Certification
- Personal fitness cerftificate
- Music teaching certificate
- Bachelor of business degree
Accomplishments
- Second in women deadlift competition in China
- Music awards
Timeline
Cashier Team Lead
Canton House Gourmet
06.2024 - Current
Fitness Coach
Self employed/gym
02.2022 - 12.2024
Lead Pianist
Self employed pianist
01.2020 - 12.2022
Bachelor in Business And Finance - Business
Bachelor's Degree in Business Administration, Limkokwing Uni
08.2015 - 07.2019