Shirel Hinton
Jacksonville,FL
Summary
A loving, caring, and hardworking student looking for employment as a Medical Assistant. Was a member of the National Honors Society in High School, which included the creation and involvement in various volunteer projects. Currently Volunteering as the Music Director at Tabernacle of Joy Church along with other activities. Aspirations to become a Physician’s Assistant (PA) in women’s health obstetrics.
Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.
Overview
5
5
years of professional experience
Work History
Home Health Aide
Independant
Middleburg, FL
12.2024 - Current
- Provided compassionate personal care, including bathing, grooming, and dressing for diverse client needs.
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Administered medication as prescribed, maintaining accurate records for compliance and safety.
- Developed individualized care plans in collaboration with healthcare teams to enhance client well-being.
- Monitored and documented clients' health changes, reporting concerns to nursing staff promptly.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Customer Service Specialist
The Loop Restaurant
01.2024 - 02.2025
- Performed various customer service functions such as sales, cleaning, food preparation and provisioning, monetary transactions, and any other activities that meet customer needs.
- Delivered exceptional customer service, ensuring satisfaction and loyalty among diverse clientele.
- Trained new staff on restaurant protocols and customer interaction best practices for improved service delivery.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Customer Service Specialist
Ross Dress for Less
01.2023 - 01.2024
- Responsible for ensuring that customers receive the best service. Created a customer-focused shopping environment. Maintained a clean and tidy workspace. Presented and sold merchandise to accommodate customer needs.
Customer Service Specialist
The Loop Restaurant
Jacksonville, Florida
01.2021 - 01.2023
- Performed various customer service functions such as sales, cleaning, food preparation and provisioning, monetary transactions, and any other activities that meet customer needs.
Education
CNA Program -
Affordable Training
Jacksonville, FL01.2023
High School Duel Enrollment program -
Florida State College At Jacksonville (FSCJ)
Jacksonville, FL05.2023
AA - General Education
University of North Florida
Jacksonville, FL01.2024
Bachelor of Science - Biomedical Science
University of North Florida
Jacksonville, FL02.2026
Skills
- Activities of Daily Life (ADLs)
- Organizational Skills
- Customer Service
- Meal preparation
- Personal hygiene assistance
- Vital signs monitoring
- Housekeeping
- First aid and safety
- Mobility support
- Documentation
- Behavioral support
- Wound care
- Interpersonal communication
- Medical charting
Timeline
Home Health Aide
Independant
12.2024 - Current
Customer Service Specialist
The Loop Restaurant
01.2024 - 02.2025
Customer Service Specialist
Ross Dress for Less
01.2023 - 01.2024
Customer Service Specialist
The Loop Restaurant
01.2021 - 01.2023
CNA Program -
Affordable Training
High School Duel Enrollment program -
Florida State College At Jacksonville (FSCJ)
AA - General Education
University of North Florida
Bachelor of Science - Biomedical Science
University of North Florida
LIKES AND HOBBIES
Sewing, Crocheting, Hiking, Singing, Socializing, Watching Movies, Family Game Nights, Baking, Cooking, Indoor Rock Climbing/Bouldering, Martial Arts, Volunteering, Donating