Shirka Cobb

Assist with the day-to-day operations.

• Developed and implemented strategies to improve operational efficiency and reduce costs.
• Supervised daily operations to ensure efficient transit services for the community.
• Manufacture the daily labor work schedules for the entire Operations division.
• Coordinated schedules and staffing to meet operational demands effectively.
• Provide assistance to all of the operators and to the office staff.
• Dispatch in the control room for the fixed-route division.
• Answer phone calls, and provide general information to the public.
• Assist the operations manager with daily reports and with paperwork.
• Assist with conducting the new-hire training classes. Which includes, but is not limited to, classroom training, closed courses, and behind-the-wheel training.
• Also, train employees on safety protocols and operational procedures.

Developed and implemented different events to help improve employee morale, and help retain drivers.

• Assisted customers with account inquiries and service requests.
• Process payments and made payment arrangements on accounts.

Researched accounts to make sure that all data entered on the accounts was always correct.

• Documented customer interactions in the company's CRM system.
• With my help, the team that I was on came in number one out of 17 teams.
• I also continuously finish in the top 20 every month in company goals, out of 300 employees.
• Educated customers on troubleshooting steps for common issues.
• Skills Used: My leadership skills, and my customer service skills.

• Responsible for transporting employees and students to various locations on campus.
• Coordinated transportation logistics for university events and activities.
• Supported the staff in the office whenever needed with paperwork and filing papers.
• Answered phone calls from the public and directed them to the right extensions.
• Maintain quality control on the fleet of shuttles.

• I worked with and assisted customers with service on their vehicles.
• Maintained daily logs, paperwork, and filed documents when needed.
• Also helped to train and certify all of the employees in my department.
• Organized and carried out manager-assigned duties. This included making daily schedules and performing quality control checks.
• Oversaw inventory management to ensure product availability.
• Resolved customer complaints promptly and effectively.
• Implemented store policies to enhance operational efficiency.
• Motivated and supported employees to maintain low turnover.

• Managed a crew of about 13 on day-to-day operations.
• Supervised daily restaurant operations to ensure efficient service.
• Assisted customers with their food purchases.
• Maintained daily paperwork, and made weekly labor schedules.
• Prepared daily deposits and was responsible for maintaining proper cash procedures.
• Also, constantly found new ways to improve customer service.
• Resolved customer complaints promptly to maintain satisfaction.
• Managed daily cash intake by counting out registers and tabulating profits.

• Responsible for setting up appointments for service requests.
• Handled billing inquiries and explained charges to customers clearly.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Typing up documents needed on a timely basis.
• Provided product information and guided customers through service options.
• Answering the phones and helping customers with any issues they had with their accounts.
• Documented customer interactions in the company's CRM system.