Shirla Guillaume
Alpharetta
Summary
Dynamic healthcare professional specializing in clinical administration and process improvement, with over two years of experience in EMR systems and compliance. Proven track record of enhancing operational efficiency and supporting remote team performance through innovative solutions. Skilled in identifying areas for improvement and implementing strategies that drive productivity and compliance within healthcare settings. Committed to fostering a collaborative environment prioritizing patient care and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Admin Coordinator
Optum/United HealthGroup
01.2023 - Current
- Coordinated cross-functional teams to streamline communication and improve efficiency.
- Ensured accurate documentation to uphold operational compliance standards.
- Implemented workflow coaching strategies to optimize team efficiency and collaboration.
- Coordinated daily operational activities to maintain organizational effectiveness and support strategic goals.
- Assisted in maintaining quality standards throughout production processes. Supported teams in identifying quality issues and implementing corrective actions. Collaborated with colleagues to streamline quality assurance protocols.
- Facilitated recruitment, onboarding, and training processes for new operational workflows.
- Ensured adherence to HIPAA regulations to maintain patient confidentiality and data security.
- Assisted in organizing and managing health information records. Supported healthcare teams in maintaining accurate patient data. Facilitated the storage and retrieval of medical information.
- Analyzed existing clinical documentation processes to identify areas for improvement and ensure regulatory adherence.
- Managed secure handling of protected health information to maintain patient confidentiality.
- Facilitated remote collaboration and communication among team members.
Scheduler/Secretary
Northside Hospital
05.2023 - 02.2024
- Oversaw high-volume appointment scheduling to optimize operational efficiency.
- Supervised patient registration and check-in activities to ensure a seamless experience for patients.
- Optimized patient intake procedures to enhance operational efficiency.
- Assured accuracy of insurance coverage and benefits validation processes.
- Analyzed patient demographic data and insurance coverage to enhance service delivery.
- Maintained accurate records of scheduling changes, ensuring compliance with hospital policies.
- Collaborated with departments to address scheduling conflicts and allocate personnel effectively.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Front Desk Receptionist
Spectrum Dermatology
07.2021 - 12.2022
- Oversaw high-volume appointment scheduling to optimize operational efficiency.
- Coordinated patient registration and check-in procedures, facilitating timely access to healthcare services.
- Reviewed and confirmed insurance coverage and benefits to ensure compliance with policy requirements.
- Streamlined record management processes to support organizational operations and data retrieval.
- Trained new reception staff on office procedures and software usage for improved team performance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Education
Bachelor of Science - HealthCare Administration
Western Governors University
Skills
- Data Management
- Workflow planning
- Leadership
- Regulatory compliance
- Medical terminology
- Clinical Documentation Review
- Document management
- Process improvement
- Business administration
- Administrative leadership
- Workflow optimization
- Team leadership
Accomplishments
Undergrad distinguished nominee of The National Society of Leadership and Success (NSLS)
Certification
- Certificate of Leadership (WGU)
- Certificate of Strategic Thinking & Innovation (WGU)
Timeline
Scheduler/Secretary
Northside Hospital
05.2023 - 02.2024
Clinical Admin Coordinator
Optum/United HealthGroup
01.2023 - Current
Front Desk Receptionist
Spectrum Dermatology
07.2021 - 12.2022
Bachelor of Science - HealthCare Administration
Western Governors University