Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Shirlene Gates-Moore

Decatur

Summary

Dynamic professional with a proven track record at GDOL, excelling in effective communication and analytical problem-solving. Enhanced client satisfaction and reduced claim processing time by implementing efficient strategies. Skilled in Microsoft Office tools, adept at multitasking, and committed to maintaining data confidentiality. Engaged learner with a focus on continuous improvement and adaptability.

Overview

27
27
years of professional experience

Work History

Support Service Worker

GDOL
07.2019 - Current
  • Facilitated clear communication between all parties involved in projects or tasks, resulting in successful outcomes and satisfied clients.
  • Enhanced client satisfaction by providing timely and efficient support services.
  • Collaborated with team members to ensure seamless delivery of support services, improving overall efficiency.
  • Contributed to a positive work environment by actively participating in team meetings, sharing ideas, and supporting colleagues when needed.
  • Maintained comprehensive and accurate records of client interactions, ensuring seamless transitions between team members and timely follow-up on outstanding tasks.
  • Efficiently handled multiple priorities simultaneously while maintaining focus on delivering outstanding service.
  • Managed high-volume workload, successfully completing tasks within tight deadlines while maintaining attention to detail.

Claims Examiner

GDOL
08.1998 - 05.2016
  • Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
  • Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
  • Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
  • Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.

Sales Associate

Walmart
06.1998 - 04.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

No Degree -

Atlanta Area Tech
Atlanta, GA

High School Diploma -

East Atlanta High
Atlanta GA
05-1973

Skills

  • Adaptability to change
  • Engaged learning
  • Process documentation
  • Effective communication
  • Analytical problem-solving
  • Data confidentiality
  • Effective multitasking
  • Organizational time strategies
  • Skilled in Microsoft Office tools
  • Clear and concise documentation abilities

Accomplishments

  • Documented and resolved [Issue] which led to [Results].

Languages

English

Interests

  • Baking
  • Learning new cooking techniques and expanding my culinary skills
  • I like trying new recipes and food trends

Timeline

Support Service Worker

GDOL
07.2019 - Current

Claims Examiner

GDOL
08.1998 - 05.2016

Sales Associate

Walmart
06.1998 - 04.2016

No Degree -

Atlanta Area Tech

High School Diploma -

East Atlanta High

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Shirlene Gates-Moore