Shirley Romines
Temple,Ga
Summary
To work in a environment that encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
17
17
years of professional experience
Work History
Customer Care Associate
Whirlpool
01.2023 - 09.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call center operations, ensuring timely response to customer needs.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Sold extended warranty for customer's appliances
- Won several awards for surpassing my quota
- Managed more than 40 calls per day
- Managed order processing and tracking within CRM systems to ensure accuracy.
- Maintained good call control to quickly uncover questions and keep call times low.
Appointment Setter
IGC Consultants
12.2021 - 10.2022
- Call business owners from a call sheet to see if they were interested in a GSA contract.
- Cold calling
- Tellemarking
Money Center Cashier
Wal-mart
04.2021 - 12.2021
- Cash checks
- Process bill payments, process money transfers through money gram and western union.
- Customer service.
Sales Consultant
Farmers Home Furniture
07.2020 - 04.2021
- Helped customers choose furniture
- Went over all warranties and extras that were applicable
- Submitted applications for contracts
- Met My weekly quota for sells
Customer Service Manager
Walmart
08.2008 - 07.2020
- Managed assigned employees.
- Audits
- Register shift changes
- End of day count downs
- Customer service
- Serviced self check out registers
- Inventory management
- Price changes
- Stocking
- Direct employee supervision
- Job delegation
Education
GED -
West Georgia Tech
Carrollton, Ga.01.2008
Skills
- Sales Team building Problem solving Decision making Management
- Knowledge using ECRM
- Selling contracts
- Setting Appointments
Timeline
Customer Care Associate
Whirlpool
01.2023 - 09.2025
Appointment Setter
IGC Consultants
12.2021 - 10.2022
Money Center Cashier
Wal-mart
04.2021 - 12.2021
Sales Consultant
Farmers Home Furniture
07.2020 - 04.2021
Customer Service Manager
Walmart
08.2008 - 07.2020
GED -
West Georgia Tech