Shirley Robinson
College Park
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
22
22
years of professional experience
Work History
Supervisor
ABM Janitorial Services
01.2008 - 10.2024
- Working independently with up to 3,000 customers a day maintaining the cleanliness of designated areas, providing an excellent level of customer service for internal and external customers with simple to complex issues, assisting as a supervisor in the quality control inspection of employees' daily tasks
- Assisting in all supervising duties; attendance, incident reports, disciplinary actions, overtime approvals, and setting up meetings
- Occasionally acting as a training coordinator for new hire
- Perform clerical duties and acted as a liaison between offices
- Various certificates to enhance my performance as a supervisor
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Data Entry Specialist
Accounting Support-Internal Revenue Service
01.2003 - 06.2006
- Evaluated and accurately processed tax returns into the IRS database and consistently stayed abreast of current tax laws, interviewed clients, and maintained confidential tax information when electronically filing tax information
- Received numerous 'exceptional performance' awards
Education
Associate's Degree -
ICDC College
Culver City, CA12.2014
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Employee Training
- Workplace Safety
- Customer-Oriented
- Staff Motivation
Timeline
Supervisor
ABM Janitorial Services
01.2008 - 10.2024
Data Entry Specialist
Accounting Support-Internal Revenue Service
01.2003 - 06.2006
Associate's Degree -
ICDC College
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