Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shirley Ann Waltower

Duluth

Overview

37
37
years of professional experience
1
1
Certification

Work History

Client HR Business Partner

ADP
Alpharetta
10.2011 - Current
  • Drove changes to different areas of operations to align company with HR strategies.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Aligned HR policies with federal and local regulations.
  • Assisted in the development of succession planning initiatives for key positions within the organization.
  • Worked with business leaders to evaluate and optimize human resources policies.
  • Provided guidance on organizational policies and procedures to ensure compliance with applicable laws and regulations.
  • Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
  • Collaborated with senior leadership to develop strategic plans to support business objectives.
  • Reported on workplace health and safety compliance to superiors.
  • Administered human resources plans and procedures company-wide to guide both management and employees.
  • Conducted employee relations investigations into safety complaints, allegations of harassment and civil rights issues.
  • Advised supervisors on appropriate disciplinary action according to company policy when necessary.
  • Reviewed job descriptions regularly for accuracy and relevance to current roles within the organization.
  • Coached managers on best practices for effective management of their teams.
  • Created reports and presentations summarizing HR metrics including turnover rate, diversity statistics.
  • Prepared presentations to company executives regarding employee performance and retention trends.
  • Created and implemented employee retention strategies.
  • Developed strategies to increase employee retention rates by implementing new rewards programs or improving working conditions.
  • Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
  • Maintained compliance with state and federal employment laws and regulations.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked with cross-functional teams to achieve goals.
  • Identified needs of customers promptly and efficiently.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Implemented strategies to take advantage of new opportunities.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Assessed company operations for compliance with safety standards.
  • Organized client meetings to provide project updates.
  • Worked closely with human resources to support employee management and organizational planning.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Collaborated with stakeholders to define project scope, objectives and deliverables.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Human Resources Consultant

Strategic HR
Irvine
12.2009 - 08.2010
  • Assisted with payroll processing, including tracking hours worked and calculating wages.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Collaborated with other departments to develop effective Human Resources systems.
  • Cultivated relationships with external vendors related to Human Resources services such as recruiting firms or health insurance providers.
  • Evaluated existing benefit packages and recommended improvements based on research findings.
  • Conducted benefits orientation sessions for new hires, ensuring understanding of benefits offerings.
  • Managed the administration of all health, dental, vision and disability insurance plans.
  • Conducted research and analysis to evaluate the effectiveness of existing benefit programs.
  • Maintained detailed records of employee benefits enrollments and changes for auditing and reporting purposes.
  • Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.
  • Counseled clients on developing competitive benefits packages, which promote employee retention, by presenting data on industry and demographic standards.
  • Analyzed costs associated with various benefit options for employers.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Assisted with audits by preparing accounts and providing information.
  • Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
  • Responded promptly to inquiries from internal stakeholders concerning their individual benefits package.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Human Resources Employee Relations Manager

CashCall
Anaheim
03.2007 - 12.2009
  • Recruited and screened candidates for management and specialty positions.
  • Advised managers on effective resolution of employee relations issues in a timely manner.
  • Liaised with staff and management in analysis and resolution of issues, grievances and conflicts.
  • Enhanced employee welfare by adhering to established procedures for duration of investigations and disciplinary actions.
  • Facilitated regular meetings to discuss and develop plans to positively influence workplace relationships.
  • Performed exit interviews to identify areas of improvement within the organization.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Developed and implemented policies, procedures, and programs related to employee relations.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Guided managers and supervisors on resolving discipline issues and employee grievances.
  • Addressed conflicts between employees by providing mediation services.
  • Scheduled meetings with employees to address concerns and grievances.
  • Researched industry trends to inform compensation and performance strategies.
  • Stayed abreast of unemployment appeals and changes in personnel policies, procedures and regulations.
  • Assisted in employee recruitment, hiring and interview processes.
  • Provided advice and guidance to leadership and non-management personnel in resolving work-related problems.
  • Handled employee discipline and termination to address policy infractions.
  • Reported on workplace health and safety compliance to superiors.
  • Prepared presentations to company executives regarding employee performance and retention trends.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Conducted exit interviews, quickly completing necessary employment termination paperwork.
  • Developed initiatives aimed at improving communication between managers and their teams.
  • Collaborated with other departments to ensure consistency in HR practices across the organization.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Interpreted employment laws, collective bargaining agreements, personnel policies and procedures for managers and employees.
  • Monitored compliance with applicable labor laws and regulations.
  • Developed and implemented personnel guidelines and procedures to update personnel policy manual.
  • Assisted in developing strategies to improve morale among staff members.
  • Consulted with legal counsel when necessary regarding disputes or potential litigation.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Maintained accurate records of all employee relation activities including complaint investigations, counseling meetings.
  • Aligned HR policies with federal and local regulations.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Human Resources & Benefits Implementation Consulta

ADP Total Source
La Palma
12.2003 - 03.2007
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Updated and maintained databases with current information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

HR Generalist

Comcast
Elsegundo
03.1988 - 12.2003
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with payroll processing by verifying timekeeping records.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Maintained accurate records of personnel data in the HRIS system.
  • Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.
  • Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
  • Monitored company compliance with labor regulations at all levels.
  • Facilitated conflict resolution sessions and mediated disputes between employees, fostering a positive work environment.
  • Analyzed employment-related data and prepared reports.
  • Advised management and staff on labor laws and HR policies, reducing legal risks and ensuring regulatory compliance.
  • Led employee engagement surveys and focus groups to identify areas for improvement and enhance employee satisfaction.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Developed and documented HR procedures to refine processes and drive compliance with policies.
  • Prepared or maintained employment records using human resources management system software.
  • Assessed training needs based on performance evaluations or feedback from managers.
  • Developed and updated HR policies and procedures manuals, ensuring alignment with best practices and legal requirements.
  • Coordinated employee recognition programs to boost morale and reward outstanding performance.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Coordinated training and development programs to enhance employee skills and support career growth.
  • Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
  • Partnered with senior HR team to communicate company standards and policies.
  • Reviewed job descriptions and updated them as needed according to changing business needs.
  • Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
  • Provided essential support to address individual HR needs of employees.
  • Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
  • Developed metrics and reports to analyze HR effectiveness and identify areas for improvement.
  • Worked cross-functionally to optimize efficiency and execute on HR business processes.
  • Compiled reports related to hiring, termination, promotions, absences, turnover rates.
  • Established and generated various reports to verify HR compliance.
  • Conducted exit interviews and completed employment termination paperwork.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Investigated complaints of discrimination or harassment within the workplace.
  • Responded to inquiries from employees regarding benefits packages.
  • Developed training programs for new hires and existing employees.
  • Collaborated with internal stakeholders to ensure effective communication between departments.
  • Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
  • Scheduled or conducted new employee orientations.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Implemented performance management systems, including performance appraisals and goal setting, to boost productivity.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed inventory and supplies to ensure materials were available when needed.

Payroll Administrator

Comcast
El Segundo
07.1992 - 12.1997
  • Enforced payroll-related policies, procedures, and regulations to adhere to changing company and governmental standards.
  • Provided information by answering employee questions about payroll-related matters.
  • Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
  • Analyzed current processes and identified opportunities for improvement within the department's workflow.
  • Administered and calculated withholding and deductions associated with net earnings.
  • Provided support to Human Resources regarding new hire paperwork and benefits enrollment documents.
  • Audited, reviewed and compiled payroll reports, records and related summaries.
  • Verified past employment of candidate hires.
  • Processed and issued employee tax forms (W-2, W-4) and maintained accurate payroll records.
  • Processed off-cycle payments accurately within specified deadlines.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Maintained accurate records of employee attendance, leave balances and tax information.
  • Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
  • Created streamlined payroll processes to increase accuracy and boost productivity.
  • Tracked vacation accruals and sick leave balances for all employees.
  • Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
  • Conducted new employee payroll orientations to explain company payroll policies.
  • Managed direct deposit setup and adjustments for all employees.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Tracked and processed employee vacation, sick leave, and other time off requests.
  • Collaborated with accounting personnel to reconcile accounts related to payroll activities each month.
  • Liaised with HR and finance departments to align payroll processing with overall company policies.
  • Resolved payroll discrepancies and employee payroll queries promptly.
  • Managed payroll and time and attendance systems.
  • Prepared monthly reports on payroll costs for management review.
  • Assisted in the development of payroll policies and procedures to improve efficiency.
  • Implemented and maintained payroll systems, ensuring accuracy and timeliness of data.
  • Resolved discrepancies between payroll records and employee inquiries.
  • Tracked employee vacation, personal and sick leave earnings and use.
  • Coordinated employee benefit deductions with the benefits department.
  • Calculated and applied wage garnishments.
  • Assisted in the integration of payroll-related aspects during mergers and acquisitions.
  • Coordinated child support deductions and distributed wage assignments.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Processed wage garnishments, child support orders, and other involuntary deductions accurately.
  • Processed and issued paychecks and earnings statements.
  • Managed payroll for employees at different locations.
  • Kept informed on tax law changes that applied to payroll process.
  • Reviewed wage garnishments and court orders to ensure compliance with legal requirements.
  • Assisted in preparation of monthly financial reports for management review.
  • Worked with HR staff to accurately track and update paid time off.
  • Ensured compliance with all applicable federal, state, local laws related to payroll administration.
  • Calculated and managed deductions for group health, life and disability insurance premiums.
  • Managed electronic timekeeping systems or manually collected and reviewed timesheets.
  • Followed IRS guidelines and state regulations when submitting payroll taxes.
  • Compiled statistics, statements and reports on pay and benefits to submit to department heads.
  • Voided checks and issued stop payment orders to correct payroll discrepancies.
  • Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
  • Developed and implemented policies related to payroll processing procedures.
  • Updated employee profiles with changes in job titles or salaries as required.
  • Processed new employee paperwork and entered information into payroll system.
  • Updated payroll system to reflect changes in employee status, benefits, and job titles.
  • Responded to questions from employees about their paychecks or deductions via email or phone calls in a timely manner.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Professional Human Resources, California (PHR-CA) - Human Resources

HRCI
La Palma, CA
08-2018

Human Resources Certification - Professional Human Resources (PHR)

HRCI
La Palma, CA
07-2018

Master of Science - Psychology

University of Phoenix
Tempe, AZ
08-2011

Skills

  • Regulatory compliance
  • Employee relations
  • Performance management
  • Data analysis
  • Payroll administration
  • Human resources strategy
  • Workforce planning
  • Organizational development
  • Conflict resolution
  • Employee training
  • Team building
  • Change management
  • Effective communication
  • Problem solving
  • Strategic planning
  • Managing employee relations
  • Retention strategies
  • Legal compliance
  • Conducting employee surveys
  • Onboarding programs
  • Policy implementation
  • Background checks
  • Workforce diversity
  • Reviewing compliance
  • Exit interviews
  • Work culture enhancement
  • Compensation design
  • Payroll management
  • Recommending policy improvements
  • HR policies development
  • Employee engagement
  • Labor law compliance
  • Talent management
  • HRIS management
  • Succession planning
  • Diversity and inclusion
  • Coaching leadership
  • Compliance
  • Employment record verification
  • Health and safety programs
  • Employee engagement strategies
  • Employee recognition programs
  • Performance management systems
  • Train employees
  • HRIS technologies
  • Employment law
  • Decision-making
  • ADP workforce now
  • Negotiation skills

Certification

  • PHR
  • PHR-CA

Timeline

Client HR Business Partner

ADP
10.2011 - Current

Human Resources Consultant

Strategic HR
12.2009 - 08.2010

Human Resources Employee Relations Manager

CashCall
03.2007 - 12.2009

Human Resources & Benefits Implementation Consulta

ADP Total Source
12.2003 - 03.2007

Payroll Administrator

Comcast
07.1992 - 12.1997

HR Generalist

Comcast
03.1988 - 12.2003
  • PHR
  • PHR-CA

Professional Human Resources, California (PHR-CA) - Human Resources

HRCI

Human Resources Certification - Professional Human Resources (PHR)

HRCI

Master of Science - Psychology

University of Phoenix

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Shirley Ann Waltower