Shirlyah Morman
Albany
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
Sunglass Hut
Macon, GA
10.2024 - 05.2026
- Provided exceptional customer service to enhance shopping experiences and drive sales.
- Assisted in visual merchandising to effectively showcase product offerings and attract customers.
- Maintained up-to-date knowledge of current promotions and product features to inform customers.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve monthly sales targets and improve store performance.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and loyalty.
Cashier
Barberitos
Macon, GA
10.2023 - 01.2024
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Prepared meals for customers according to specific recipes and dietary requirements.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline checkout processes during peak hours.
Cashier
Cinnabon
Albany, GA
05.2023 - 08.2023
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers promptly and responded to questions.
- Operated ovens and other equipment to bake products according to established recipes.
- Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
- Worked in fast-paced, ever-changing environment.
- Operated commercial baking equipment, ensuring adherence to safety and quality standards.
- Prepared and baked a variety of breads, pastries, and desserts according to established recipes.
Front End Associate
Walmart
Albany, GA
06.2022 - 08.2022
- Stocked shelves with new inventory according to established guidelines.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Provided product knowledge to customers as needed.
- Processed customer transactions and provided excellent customer service.
- Greeted customers warmly upon arrival and identified their needs.
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Handled cash, credit, and debit transactions accurately and efficiently.
- Assisted customers with self-checkout processes and troubleshooting any issues.
- Maintained clean and organized sales floor to enhance customer experience.
Education
BBA - Art- Graphic Design
Middle Georgia State University
Macon, GA12.2026
Skills
- Cash Handling
- Customer Service
- Communication
- Multitasking
- Teamwork and Professionalism
- Working Independently
- Reliable and Dependable
- Problem-solving skills
- Product sales
Timeline
Sales Associate
Sunglass Hut
10.2024 - 05.2026
Cashier
Barberitos
10.2023 - 01.2024
Cashier
Cinnabon
05.2023 - 08.2023
Front End Associate
Walmart
06.2022 - 08.2022
BBA - Art- Graphic Design
Middle Georgia State University