Shoko Wilkinson Yamashita
Peachtree City
Summary
Dynamic sales professional with a proven track record at Yamato Scale Co., Ltd., excelling in contract negotiation and customer relationship management. Recognized for achieving significant profit growth and delivering exceptional technical support. Adept at market analysis and fostering collaboration, driving successful outcomes in diverse environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Overseas Sales
Yamato Scale Co.,Ltd
12.2014 - 02.2015
- Built strong relationships with customers through effective communication and personalized assistance
- Developed new customers and agents by seeing them at an exhibition or contacting them through email, phone or visiting
- Negotiated contracts and pricing agreements with clients, ensuring mutually beneficial terms for both parties
- Responsible for inputting new order details into the company ERP system and working with production to manage the orders and arrange delivery to meet customer requirements
- Demonstrated excellent problem-solving skills when addressing complex customer inquiries or concerns
- Provided technical support and regular follow-ups with customers and agents to ensure their technical issues were fully resolved
- Managed relationships with external vendors, agencies, and partners to ensure timely delivery of high-quality marketing materials within budget constraints
- Attended industry conferences, trade shows, and networking events to expand professional network
- Analyzed market trends, market size and competitor activities to identify opportunities for growth and develop targeted marketing initiatives
- Collaborated with cross-functional teams including marketing, product development, and operations to align business development efforts with overall company goals
- Arranged a sales and engineering training or a conference for agents and end-user customers from overseas and did a presentation and MC
- Contributed to team meetings by sharing insights, best practices, and success stories
- Trained new staffs and supported a team leader and manager
Cabin Attendant
Peach Aviation Limited
01.2013 - 12.2014
- Responsible for passenger Safety & Security as well as passenger Comfort and Hospitality.
- Continual strong focus on encouraging and expanding onboard sales of F&B and duty free items. Persistent customer focus enabled me to achieve a top ten ranking for onboard sales amongst all Peach CAs. This achievement received recognition and reward from the company.
- Excelled during emergency situation training in Tokyo. Performance during emergency landing, emergency decent and onboard fire simulations received high evaluation and appraisal from Cabin Crew Operation Department.
Sales
Pure Tone Co.,Ltd
08.2009 - 10.2012
- Company Overview: Worked in Japanese fashion/apparel manufacturer which designed and manufactured unique range of accessories to well known high street outlets, both domestically and internationally.
- Role as Chief of International Sales Department responsible for targeting and achieving a 20 % profit increase each year.
- Leading role in setting up Chinese subsidiary company for supply of products.
- Responsible for cost control, quality control, delivery and supply chain management.
- Set up strategy and marketing in both domestically and outside of Japan to seek potential new business opportunities.
- Worked in Japanese fashion/apparel manufacturer which designed and manufactured unique range of accessories to well known high street outlets, both domestically and internationally.
Manager
Lake View Country House
02.2007 - 05.2009
- General roles such as accepting reservations, stock control, serving.
- Staff education and thinking of management strategy as manager.
- Contributed to get gold award from British tourism council and Michelin award
Ground Staff
JAL Sky Osaka Co.,Ltd
04.2006 - 01.2007
- General airport handling such as check-in and gate handling for Japan Airlines flights.
- Customer service including dealing with passenger complaints.
- Caring for passengers in irregular situations such as delayed or cancelled flights.
Education
Kobe Shoin Women’s University - English Literature
Kobe Shoin Women’s University
01.2006
The University of Chichester - Business Studies
The University of Chichester
01.2005
Skills
- Understanding of technical drawing and specification sheet
- Customer relationship management
- Contract negotiation
- Market analysis and new product development
- Technical support
- Sales strategy
- Event planning
- Problem solving
- Initiative and proactivity
- Communication skills
- Adaptability and flexibility
- Multitasking abilities
- Organizational skills
- Vendor management
- Training and development
- Positive attitude
- Teamwork and collaboration
Hobbies and Interests
- Sport: Really enjoy being active and keeping fit. Regularly go swimming and running.
- Travel: Greatly appreciate seeing other countries and cultures first hand and have tried to take every opportunity to travel abroad.
References
Available on request
Other Experiences
Japanese Driving license, Georgia Driving licence, Native, Full Professional Proficiency, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Skills Profile
Teamwork was essential for all university projects, in particular for the group work at University of Chichester which our group attained the highest mark., At a group tasks to research local business, I made an appointment with some companies and had an interview., Living and working in U.K required good communication skills and cultural understanding., Quick to learn new skills and able to adapt to different work environments and different groups of people.
Languages
English
Full Professional
Japanese
Native/ Bilingual
Certification
- Japanese Driving license & Georgia Driving license
- Proficient in the use of Microsoft Word, Excel and PowerPoint
- Holding Visa with work permit in USA
Timeline
Overseas Sales
Yamato Scale Co.,Ltd
12.2014 - 02.2015
Cabin Attendant
Peach Aviation Limited
01.2013 - 12.2014
Sales
Pure Tone Co.,Ltd
08.2009 - 10.2012
Manager
Lake View Country House
02.2007 - 05.2009
Ground Staff
JAL Sky Osaka Co.,Ltd
04.2006 - 01.2007
Kobe Shoin Women’s University - English Literature
Kobe Shoin Women’s University
The University of Chichester - Business Studies
The University of Chichester
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