Shon Adams

• Inspect mechanical, hydraulic and structural systems and diagnose malfunctions.
• Distinguished Graduate of the Hydraulics and Pneumatics apprentice program.
• Diagnosed potential issues with Landing Gears and performed Aircraft Inspections
• Completed rebuilds, repair and replacements of Hydraulic Pumps, Cylinders and Brakes

• Provided creative recommendations for pricing renewal business

• Used multiple tools including pricing models for appropriate pricing and is able to communicate rationale for underwriting recommendations

• Gather and prepare all information necessary for a pricing decision to be made.

• Exhibit a commitment to finding ways to retain business without sacrifice of quality.

• Handle renewal accounts on a timely basis, attaining service timeliness standards

• Develop excellent working relationships with all business associates leading to high level of customer satisfaction including agents, internal and external customers

• Use relationship abilities to obtain necessary information from producers for new and renewal business analytics.

• Share responsibility for growth and profitability of book of business.

• Review the book of business to confirm profitability and identify trends that need to be addressed

• Reviewing insurance applications for compliance and adherence
• Assessing clients' background information and financial status
• Liaising with insurance brokers and customers
• Analyzing and evaluating risks to determine potential loss hazards, coverage needs, and effectively communicate findings to producers and carrier underwriters
• Leverage underwriting software to identify insurance coverage recommendations for existing, new, and prospective clients
• Experience endorsing and binding variety of policy types including Transportation/Commercial Auto, MTC, WC, E&O, and BOP's
• Leveraged customers' history, industry, and demographic information to calculate renewal rates.
• Maintained high levels of professionalism while interacting with customers via phone or email.
• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Participated in daily huddles with team members in order to discuss common goals and objectives.

• Supported underwriters in processing new business submissions and endorsements, expediting turnaround times by 20% through efficient data entry and document management.
• Conducted preliminary risk assessments for Commercial Auto accounts, identifying potential exposures and escalating complex cases to senior underwriters.
• Maintained accurate records of policy transactions, including quotes, renewals, and cancellations, achieving zero errors in monthly audits.
• Assisted in developing Excel spreadsheets for tracking commercial line policies, improving departmental productivity by 15%
• Conducted detailed portfolio reviews to verify profitability, identifying and addressing trends to mitigate risks and improve financial performance.

• Efficiently managed renewal accounts, consistently meeting or exceeding service timeliness standards to drive operational excellence.
• Successfully completed additional responsibilities and special projects, demonstrating flexibility and commitment to team objectives.
• Processed 300+ commercial policy applications/endorsements monthly, ensuring accuracy and compliance with state regulations.