Shon Middlebrooks
Adairsville,GA
Summary
Experienced analyst prepared for this role with strong focus on data interpretation, financial modeling, and strategic planning. Known for collaboration and delivering results, adaptable to changing needs, and reliable. Skilled in data visualization, problem-solving, and stakeholder communication. Employers value analytical mindset, teamwork, and consistent performance.
Overview
16
16
years of professional experience
Work History
Prize Analyst
The Georgia Lottery
06.2021 - Current
- Logs and records incoming prize claim mail into the GLC’s mail logging system.
- Processes mail-in prize claims and prize claims received from GLC district offices, communicating the outcome by issuing prize payment or appropriate correspondence to the player.
- Performs the validation and prize payment functions for instant, on-line and internet game grand prize winners
- Ensures appropriate prize claims are reviewed for legally mandated collection of debt owed to other participating state agencies (debt setoff), updating appropriate logs, files, and correspondence.
- Communicates with state agencies and processes confirmed debt setoff's, according to prescribed procedures.
- Handles prize related security issues, such as receipt of damaged, blocked, and altered tickets, in accordance with GLC policies and procedures.
- Research ticket/prize anomalies and processes all GLC miscellaneous claims issues, in accordance with prescribed policies and procedures.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Date Entry Processor
Adecco-Contract With Bank of America
04.2020 - 12.2020
- Processes customer and account source documents by reviewing data for deficiencies.
- Resolves deficiencies by using standard procedures or returning incomplete documents to the necessary parties for resolution.
- Enters customer and account data by inputting alphabetic and numeric information on keyboard.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
- Following policies and procedures and reporting needed changes.
- Maintains customer confidence and protects operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
- Completed data entry tasks with accuracy and efficiency.
Casting Associate/Administrative Assistant
Tyler Perry Studios
09.2011 - 08.2015
- Handling sensitive and confidential information.
- Maintaining and scheduling calendar for the casting director of Tyler Perry Studios.
- Coordinating with producers and other departments on project details.
- Maintaining solid connections with industry professionals through email and phone correspondence.
- Researching and scouting.
- Writing Deal Memo’s and Station 12’s for all projects.
- Creating and maintaining archives.
- Filing.
- Supported casting director in creating detailed breakdowns of character requirements and distributing them to appropriate talent representatives.
Agent Assistant
Stewart Talent Agency
07.2010 - 06.2011
- Maintain daily calendar, answering phones, rolling calls, and making travel arrangements for the Film and Television division.
- Logging submissions, maintaining files, and logging and tracking materials related to projects.
- Writing script coverage.
- Daily interaction with entertainment professionals through email and phone correspondence.
- Research.
- Updating client database as needed.
- Upheld confidentiality standards while managing sensitive information related to properties or client personal data.
- Improved office organization by managing agent schedules, appointments, and travel arrangements.
Hazard Insurance Specialist
The Assurant Group
10.2009 - 07.2010
- Assisting Management with tracking and maintaining trailing documents for the Loss Drafts Department.
- Auditing each scanned trailing document to ensure it has properly scanned into the Assurant DTE database.
- Processing returned and refunded checks for HSBC loans for New York and California, and processing HELOC checks for Chase Mortgage.
- Performing check audits for each business week.
- Placing outbound calls to Insurance Agencies when researching information regarding check inconsistencies.
- Performing check audits.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Responded to customer calls swiftly to resolve issues and answer questions.
Hazard Insurance Processor
Assurant
01.2009 - 10.2009
- Placing outbound calls to insurance companies to verify auto coverage for Drive Financial Services.
- Data processing given information into the Citrix CARS database.
- Performing audits on active insurance loans for Volkswagen.
- Corresponding with insurance agents regarding inconsistencies with customer information.
- Maintained professionalism while resolving client concerns, demonstrating empathy while upholding company standards and protocols related to hazard insurance claims handling processes.
Education
MA - Classical Theatre
London Academy of Music and Dramatic Arts
01.2019
MFA - Theatre
Ohio University
01.2018
Bachelor of Arts - Sociology
Saint Leo University
01.2003
Skills
- 10-Key
- Contracts
- Filing
- Mac
- Excel
- MS Office
- Outlook
- PowerPoint
- Word
- Reporting
- Research
- Scheduling
Timeline
Prize Analyst
The Georgia Lottery
06.2021 - Current
Date Entry Processor
Adecco-Contract With Bank of America
04.2020 - 12.2020
Casting Associate/Administrative Assistant
Tyler Perry Studios
09.2011 - 08.2015
Agent Assistant
Stewart Talent Agency
07.2010 - 06.2011
Hazard Insurance Specialist
The Assurant Group
10.2009 - 07.2010
Hazard Insurance Processor
Assurant
01.2009 - 10.2009
MFA - Theatre
Ohio University
Bachelor of Arts - Sociology
Saint Leo University
MA - Classical Theatre
London Academy of Music and Dramatic Arts
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