Shonah Embry
Augusta
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level executive position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Business Sales Executive
Charter Communications, Spectrum
01.2019 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Developed, maintained and utilized diverse client base
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Built relationships with customers and community to promote long term business growth
- Informed customers of promotions to increase sales productivity and volume
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Set and achieved company defined sales goals
- Trained new employees on customer service, money handling and organizing strategies
- Maintained current knowledge of evolving changes in marketplace
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Achieved or exceeded company-defined sales quotas
- Developed and maintained strong working relationships with professionals within assigned territory
- Attended monthly sales meetings and quarterly sales trainings
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Met existing customers to review current services and expand sales opportunities.
Senior Sales Representative
CARDINAL HEALTH PARMED PHARMACEUTICALS
03.2014 - 01.2019
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings
- Forecasted sales and established processes to achieve sales objectives and related metrics
- Developed sales strategy based on research of consumer buying trends and market conditions
- Evaluated costs against expected market price points and set structures to achieve profit targets
- Reached out to prospective leads through cold calling, applying variety of established selling methods
- Promoted advanced biological therapeutic and medical products by cultivating rapport with high-profile physicians, hospitals, pharmacies and acute and long-term facilities across 52 states
- Expanded new business and developed effective sales and marketing campaigns
- Acknowledged for achieving 100% increase in sales
- Promoted medical product lines through effective branding and surpassed sales goals.
Senior Sales Representative
GenSource Pharmaceuticals
09.2011 - 03.2014
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings
- Forecasted sales and established processes to achieve sales objectives and related metrics
- Developed sales strategy based on research of consumer buying trends and market conditions
- Reached out to prospective leads through cold calling, applying variety of established selling methods
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills
- Acknowledged for achieving 100% increase in sales.
Education
Associate of Science Early Childhood Education -
Marist College
Poughkeepsie, NY03.2001
Skills
- Customer Engagement Strategies
- Account Servicing
- Client Rapport-Building
- Revenue Growth
- Customer Service and Assistance
- Professional Relationships
- Pipeline Management
- Book of Business Management
- Sales Prospecting
- Effective Customer Communication
- Profit Target Achievement
- Product Availability
- Customer Inquiries
- Promote Products
- Resolving Conflicts
- Technical Troubleshooting
- Executive Management
Timeline
Business Sales Executive
Charter Communications, Spectrum
01.2019 - Current
Senior Sales Representative
CARDINAL HEALTH PARMED PHARMACEUTICALS
03.2014 - 01.2019
Senior Sales Representative
GenSource Pharmaceuticals
09.2011 - 03.2014
Associate of Science Early Childhood Education -
Marist College
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