Summary
Overview
Work History
Education
Skills
Timeline
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Shonderal Willis

Macon

Summary

Dynamic professional with a friendly demeanor and strong problem-solving skills, honed at PepsiCo/Frito Lay. Proven track record in teamwork and customer service, effectively training new employees and enhancing team performance. Adaptable and self-motivated, consistently delivering results in fast-paced environments while maintaining high standards of accuracy.

Overview

19
19
years of professional experience

Work History

Seasoning Tech

PepsiCo/Frito Lay
05.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Sergeant

Georgia Department of Correction
02.2016 - 05.2021
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Shift Manager

McDonald's Restaurant
05.2009 - 02.2015
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Cashier

Wendys
05.2006 - 05.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Associate of Science - Criminal Justice

Central Georgia Technical College
Macon, GA
05-2020

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Seasoning Tech

PepsiCo/Frito Lay
05.2021 - Current

Sergeant

Georgia Department of Correction
02.2016 - 05.2021

Shift Manager

McDonald's Restaurant
05.2009 - 02.2015

Cashier

Wendys
05.2006 - 05.2009

Associate of Science - Criminal Justice

Central Georgia Technical College

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Shonderal Willis