SHONDRAY Washington
Atlanta
Summary
Motivated and adaptable professional with management and logistics experience, seeking a career path that better suits my family and personal growth. Proven leadership in managing teams, promoting sales, and ensuring operational efficiency. Eager to learn and contribute to any new opportunities.
Overview
7
7
years of professional experience
Work History
Shift Manager
Jason Deli
06.2024 - Current
- Supervise daily operations during assigned shifts to ensure efficient, high-quality service and adherence to company standards
- Lead, train, and motivate team members to provide excellent customer service in a fast-paced environment
- Manage employee scheduling, shift assignments, and performance to maintain optimal staffing and productivity
- Oversee inventory levels, food safety procedures, and cleanliness to ensure compliance with health regulations
- Resolve customer concerns promptly and professionally, maintaining a positive dining experience
- Handle cash management, end-of-day reporting, and deposits with accuracy and accountability
Amazon Delivery Driver
Amazon
02.2024 - 06.2024
- Communicated with dispatchers to stay updated on any changes in routes or schedules.
- Obeyed local traffic laws and DOT requirements.
- Obtained signatures from customers upon delivery to confirm receipt of goods.
- Resolved customer complaints regarding delivery service.
General Manager
Papa Johns
04.2023 - 03.2024
- Delivered excellence in guest service and quality control of operations to attain company mission.
- Oversaw daily operations, ensuring efficiency and productivity across departments.
- Spearheaded quality assurance initiatives to maintain high standards of service.
- Established and maintained strong relationships with key stakeholders.
General Manager
Firehouse subs
09.2022 - 04.2023
- Boosted sales through successful advertising campaigns.
- Set prices or credit terms for goods or services based on forecasts or customer demand.
- Established departmental policies and goals in conjunction with board members and organization officials.
- Implemented cost-saving measures that significantly reduced operational expenses.
- Increased sales revenue by implementing targeted marketing strategies and team development.
- Directed a team of 15+ employees, overseeing training, scheduling, and performance management.
- Reduced overhead costs by improving inventory management and minimizing waste.
- Fostered a customer-focused environment, increasing customer satisfaction by 20%.
Shift Manager
Papa Johns
04.2020 - 09.2021
- Manage and coordinate shift operations, ensuring timely and accurate pizza preparation, order fulfillment, and customer satisfaction
- Supervise and support team members, providing training, guidance, and performance feedback to promote a productive work environment
- Maintain adherence to company policies, food safety standards, and cleanliness protocols
- Handle cash register operations, reconcile end-of-shift cash, and ensure accuracy in financial transactions
- Address customer inquiries and resolve issues efficiently to enhance the overall guest experience
- Assist in inventory management, including ordering, stocking, and tracking supplies
Team Member
Papa Johns
03.2018 - 04.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Associate Of Business Administration - Business Administration
Georgia State University
Atlanta, GA05.2024
High School - undefined
Cross Creek Hugh School
Augusta, Georgia05.2022
Skills
- Preventive Maintenance
- Multi-stop routing
- Inventory Control & Supply Chain Management
- Warehouse Operations
- Payroll Processing
- Team Training & Development
- Organizational skills
- Communication skills
- Customer Service Excellence
- Route Planning & Logistics
- Crisis Management
- Cash Handling & POS Systems
- GPS navigation systems
- Management & Operations Leadership
- Process Optimization
- Sales Growth Strategies
- Microsoft Office Suite (Word, Excel)
- Shipping & Receiving
- Decision-making
- Cash handling
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
LANGUAGE
English
Native
Timeline
Shift Manager
Jason Deli
06.2024 - Current
Amazon Delivery Driver
Amazon
02.2024 - 06.2024
General Manager
Papa Johns
04.2023 - 03.2024
General Manager
Firehouse subs
09.2022 - 04.2023
Shift Manager
Papa Johns
04.2020 - 09.2021
Team Member
Papa Johns
03.2018 - 04.2020
High School - undefined
Cross Creek Hugh School
Associate Of Business Administration - Business Administration
Georgia State University
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