Shondrea Clark
Covington
Summary
Dynamic Wire Transfer Supervisor at Associated Credit Union with a proven track record in regulatory compliance and exceptional customer service. Expert in transaction auditing and data analysis, recognized for enhancing operational efficiency and promoting team collaboration. Committed to delivering high-quality results and fostering a customer-centric environment.
Overview
27
27
years of professional experience
Work History
Wire Transfer Supervisor
Associated Credit Union
Norcross
10.2001 - Current
- Create detailed documentation for each transaction processed by the team.
- Receive and post payments to loan accounts.
- Verify data when processing incoming and outgoing checks, and wire transfers, to increase accuracy.
- Conduct audits of all transactions related to wire transfers to ensure compliance with company standards.
- Complete financial trades, wire transfers, and payments.
- Draft communications were sent out regarding any changes made to existing policies or procedures related to wires.
- Monitor changes in banking regulations affecting wire transfers.
- Respond promptly to customer complaints about their experiences using our services.
- Recognized by management for providing exceptional customer service.
- Analyze customer data and identify trends relating to the use of wire transfer services.
- Review wire transfer requests and ensure that all requirements are met prior to processing.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Lead
Bath & Body Works
Lithonia
06.2007 - 03.2010
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Enhanced customer loyalty programs, resulting in an increase in repeat customers.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Counted and balanced registers.
Shift Lead
Target
Norcross
10.1998 - 06.2005
- Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
- Processed customer purchases and returns via cash and credit card.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Followed company safety regulations to maintain safe work environment.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Answered questions about current promotions and resolved issues according to store policies.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Cleaned shelves, counters and tables to maintain organized store.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Bagged or packaged purchases and wrapped gifts.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Lakewood High School
Lakewood, CA06-1990
Skills
- Wire transfer processing
- Regulatory compliance
- Data analysis
- Transaction auditing
- Customer service
- Team leadership
- Cash handling
- Point of sale operation
- Inventory management
- Effective communication
- Stock replenishment
- Microsoft office
- Teamwork
References
References available upon request.
Timeline
Sales Lead
Bath & Body Works
06.2007 - 03.2010
Wire Transfer Supervisor
Associated Credit Union
10.2001 - Current
Shift Lead
Target
10.1998 - 06.2005
High School Diploma -
Lakewood High School
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