Shondrell Wiley
Forest Park,GA
Summary
Focused Customer Service Representative and Retail Manager with experience in call center operations and retail store management.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
21
21
years of professional experience
Work History
Balloon Business Owner
Cookie's Party Creations
Forest Park, Ga.
01.2013 - Current
- Managed multiple projects and events to deliver high-quality service on time.
- Manage multiple projects and events, ensuring timely delivery and high quality service.
- Negotiated and finalized project contracts to maximize profitability.
Customer Service Representative
GFL Environmental
Newnan, GA
10.2024 - 12.2025
- Resolved customer inquiries and complaints, ensuring timely and effective solutions.
- Managed customer accounts, processing service requests and updates accurately.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Maintain detailed knowledge of company services and policies to provide clear and accurate information to customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Store Manager
Dots Clothing Store
Morrow, Ga.
11.2007 - 11.2012
- Analyzed daily sales goals, optimizing revenue and exceeding quarterly targets by implementing effective strategies.
- Spearheaded merchandising efforts at new store locations as part of the floorset team.
- Maintained store cleanliness and organization, supporting loss prevention initiatives and creating a safer shopping environment.
- Spearheaded merchandising efforts at new store locations.
- Assisted in managing daily operations and staff activities at the store level.
Sales Lead
Bath & Body Works
Morrow, Ga.
11.2005 - 11.2007
- Welcomed customers with a positive demeanor, promoting new products and driving sales growth.
- Managed inventory levels and restocked shelves to ensure product availability for customers.
- Trained and mentored new team members on product knowledge and sales techniques, fostering a knowledgeable team.
- Served as sales associate in retail environment, assisting customers with inquiries.
Warehouse Associate
Aramark Aviation
Atlanta, Ga.
04.2005 - 11.2005
- Managed warehouse inventory to ensure accurate stock levels and maintained organized work environment.
- Distributed and collected work supplies to team leads during shift changes to support operational continuity.
- Coordinated with vendors to procure essential warehouse supplies, ensuring timely availability for operations.
Education
No Degree - Psychology
Morris Brown College
AtlantaSkills
- Customer service
- Client engagement
- Attention to detail
- Goal-oriented
- Recruitment and training
- Event planning
- Relationship building
- Team leadership
- Supply chain oversight
- Contract negotiation
- Loss prevention
Timeline
Customer Service Representative
GFL Environmental
10.2024 - 12.2025
Balloon Business Owner
Cookie's Party Creations
01.2013 - Current
Store Manager
Dots Clothing Store
11.2007 - 11.2012
Sales Lead
Bath & Body Works
11.2005 - 11.2007
Warehouse Associate
Aramark Aviation
04.2005 - 11.2005
No Degree - Psychology
Morris Brown College