Shongrevius Mincey
Edison
Summary
Hardworking Resolution Agent with 6+ years of experience. Trained in knowledge of collections, bringing comprehensive experience in managing customer concerns and implementing resolutions. Reliable and adaptable with excellent conflict resolution and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Customer Resolution Agent
Mrs Bpo LLC
Taylor, AL
07.2019 - Current
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
- Recorded all information regarding financial status of customers.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Processed payments and applied to customer balances.
Education
High School Diploma -
Calhoun County High School
Edison, GA05-2004
Skills
- Customer Complaint Resolution
- Customer Accounts Management
- Delinquent Account Management
- Credit card processing
Additional Information
Carrie Harris/ Teacher/ (229) 291-8229/ CHarris@gmail.com
Timeline
Customer Resolution Agent
Mrs Bpo LLC
07.2019 - Current
High School Diploma -
Calhoun County High School