Shonna Jackson

• Customer service professional with 5 years of experience seeking to leverage strong communication and problem-solving skills to provide excellent service to customers.
• 5 years of experience in customer service roles.
• Proven ability to effectively handle customer inquiries and complaints.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities, with a track record of resolving issues efficiently
• Provide front line support to customers via phone, email, and live chat.
• Address customer inquiries regarding products, services, and account information.
• Resolve customer complaints and issues in a timely and professional manner.
• Collaborate with other departments to ensure prompt resolution of customers
• Assisted customers with product information, order status, and shipping inquiries.
• Managed a high volume of incoming calls and emails daily.
• Resolved escalated customer issues and complaints to ensure customer satisfaction.
• Updated customer accounts and records accurately in the company database.
• Contributed to improving customer service processes and procedures.

Work Permit: Authorized to work in the US for any employer