Shonte Green
Columbus
Summary
Customer service representative with extensive experience in professional interactions across all organizational levels. Demonstrates strong problem-solving and negotiation abilities, making independent decisions swiftly and effectively. Proficient in Microsoft Office applications and capable of typing 50 WPM and 8500 KPH. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills, excelling in unsupervised environments and quickly mastering new tasks.
Overview
17
17
years of professional experience
Work History
Account Specialist
EXL Service
Columbus
2024.10 - Current
- Maintained a database of customer contact information for communication purposes.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
- Created detailed spreadsheets outlining the status of each account's receivables and payables.
- Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
- Resolved any discrepancies between vendor invoices and purchase orders quickly and efficiently.
Account Specialist
Aflac
Columbus
2023.02 - 2024.10
- Maintained a database of customer contact information for communication purposes.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
- Created detailed spreadsheets outlining the status of each account's receivables and payables.
- Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
- Resolved any discrepancies between vendor invoices and purchase orders quickly and efficiently.
Account Specialist
Randstad
Columbus
2023.04 - 2024.01
- Maintained a database of customer contact information for communication purposes.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
- Created detailed spreadsheets outlining the status of each account's receivables and payables.
- Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
- Resolved any discrepancies between vendor invoices and purchase orders quickly and efficiently.
Customer Service Rep III
ADT
Irving
2022.06 - 2022.10
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative II
Anthem
Midland
2021.03 - 2022.06
- Data Entry
- Service Members
- Explain Benefits
- Locate Providers
- Explain Bills and Charges
Customer Service Representative
Geico
Macon
2020.06 - 2021.03
- Confirm insurance coverage for emergency roadside assistance
- Set appointments for policy holders
- Set tows, winches, tire changes, fuel deliveries, and jump starts
- For types of vehicles
- High call volume atmosphere
Customer Service Representative
Total Systems
2018.06 - 2019.03
- High Call Volume Environment
- 9 Different Corporate Banks
- Basic Customer Service
- Answer Calls
- Take Payments Over The Phone
- Explain Bills/ Statements
- Setup Online Profiles
- Make decisions on accounts
Service Response
The Home Service Club
Phenix City
2017.01 - 2017.09
- Contact Technicians for service
- Contact Customers and advise of technicians
- Dispatch
- Data Entry
- Run fraud reports for customers
Customer Service Specialist
Convergent
Atlanta
2015.06 - 2017.01
- Data Entry
- Turn on gas and electric services for IN and OH customers
- Run Credit Reports
- Setup Move in orders
- Take payments
- Handle large call volumes
Customer Service Specialist
AFNI, Inc
Opelika
2014.06 - 2014.09
- Third party vendor for Verizon
- Customer service issues, handled all
- Virtual call center
- Only communicated with customers via chat
- Data entry
Customer Service Representative
TEG
Midland
2014.03 - 2014.05
- Third party vendor for AT&T
- Call center
- Data entry
AC Coordinator
Road America
Columbus
2012.09 - 2013.08
- 24/7 Call Center
- Greets callers
- Collect customer information
- Verify customer insurance coverage
- Set up roadside service for customers
- Contact the correct service providers who are able to assist
- Data entry
Hostess
Ruby Tuesday
Columbus
2012.08 - 2012.10
- Seat individuals
- Set tables
- Take orders
- Prep some foods
Demo
Sams Club
Columbus
2009.07 - 2010.01
- Greet all club members
- Prepare samples for club members
- Keep a clean work area
Customer Service Representative (CSR)
TSYS
Columbus
2008.04 - 2009.06
- Take Incoming Calls
- Activate callers credit/ debit cards
- Report fraud on customers account
- Investigate charges on customers accounts
- Make outgoing calls based upon collection notices
- Data entry
Cashier
K Mart
Columbus
2007.12 - 2008.02
- Greet and ring up customers
- Work at the customer service desk
- Work in layaway
Education
High School Diploma -
Kendrick High School
Columbus, GA2007-05
Skills
- Database management
- Billing resolution and invoicing
- Spreadsheet creation and report generation
- Customer relationship management
- Problem solving and attention to detail
- Effective communication skills
- Time management and multitasking
- Client engagement and customer service
- Document management and documentation
- Due diligence and customer satisfaction
- Product knowledge
References
Available Upon Request
References
References available upon request.
Timeline
Account Specialist
EXL Service
2024.10 - Current
Account Specialist
Randstad
2023.04 - 2024.01
Account Specialist
Aflac
2023.02 - 2024.10
Customer Service Rep III
ADT
2022.06 - 2022.10
Customer Service Representative II
Anthem
2021.03 - 2022.06
Customer Service Representative
Geico
2020.06 - 2021.03
Customer Service Representative
Total Systems
2018.06 - 2019.03
Service Response
The Home Service Club
2017.01 - 2017.09
Customer Service Specialist
Convergent
2015.06 - 2017.01
Customer Service Specialist
AFNI, Inc
2014.06 - 2014.09
Customer Service Representative
TEG
2014.03 - 2014.05
AC Coordinator
Road America
2012.09 - 2013.08
Hostess
Ruby Tuesday
2012.08 - 2012.10
Demo
Sams Club
2009.07 - 2010.01
Customer Service Representative (CSR)
TSYS
2008.04 - 2009.06
Cashier
K Mart
2007.12 - 2008.02
High School Diploma -
Kendrick High School