Shonte Green
Columbus
Summary
Customer service representative with extensive experience in professional interactions across all organizational levels. Demonstrates strong problem-solving and negotiation abilities, making independent decisions swiftly and effectively. Proficient in Microsoft Office applications and capable of typing 50 WPM and 8500 KPH. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills, excelling in unsupervised environments and quickly mastering new tasks.
Overview
17
17
years of professional experience
Work History
Account Specialist
EXL Service
Columbus
10.2024 - Current
- Maintained a database of customer contact information for communication purposes.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
- Created detailed spreadsheets outlining the status of each account's receivables and payables.
- Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
- Resolved any discrepancies between vendor invoices and purchase orders quickly and efficiently.
Account Specialist
Aflac
Columbus
02.2023 - 10.2024
- Maintained a database of customer contact information for communication purposes.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
- Created detailed spreadsheets outlining the status of each account's receivables and payables.
- Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
- Resolved any discrepancies between vendor invoices and purchase orders quickly and efficiently.
Account Specialist
Randstad
Columbus
04.2023 - 01.2024
- Maintained a database of customer contact information for communication purposes.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
- Created detailed spreadsheets outlining the status of each account's receivables and payables.
- Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
- Resolved any discrepancies between vendor invoices and purchase orders quickly and efficiently.
Customer Service Rep III
ADT
Irving
06.2022 - 10.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative II
Anthem
Midland
03.2021 - 06.2022
- Data Entry
- Service Members
- Explain Benefits
- Locate Providers
- Explain Bills and Charges
Customer Service Representative
Geico
Macon
06.2020 - 03.2021
- Confirm insurance coverage for emergency roadside assistance
- Set appointments for policy holders
- Set tows, winches, tire changes, fuel deliveries, and jump starts
- For types of vehicles
- High call volume atmosphere
Customer Service Representative
Total Systems
06.2018 - 03.2019
- High Call Volume Environment
- 9 Different Corporate Banks
- Basic Customer Service
- Answer Calls
- Take Payments Over The Phone
- Explain Bills/ Statements
- Setup Online Profiles
- Make decisions on accounts
Service Response
The Home Service Club
Phenix City
01.2017 - 09.2017
- Contact Technicians for service
- Contact Customers and advise of technicians
- Dispatch
- Data Entry
- Run fraud reports for customers
Customer Service Specialist
Convergent
Atlanta
06.2015 - 01.2017
- Data Entry
- Turn on gas and electric services for IN and OH customers
- Run Credit Reports
- Setup Move in orders
- Take payments
- Handle large call volumes
Customer Service Specialist
AFNI, Inc
Opelika
06.2014 - 09.2014
- Third party vendor for Verizon
- Customer service issues, handled all
- Virtual call center
- Only communicated with customers via chat
- Data entry
Customer Service Representative
TEG
Midland
03.2014 - 05.2014
- Third party vendor for AT&T
- Call center
- Data entry
AC Coordinator
Road America
Columbus
09.2012 - 08.2013
- 24/7 Call Center
- Greets callers
- Collect customer information
- Verify customer insurance coverage
- Set up roadside service for customers
- Contact the correct service providers who are able to assist
- Data entry
Hostess
Ruby Tuesday
Columbus
08.2012 - 10.2012
- Seat individuals
- Set tables
- Take orders
- Prep some foods
Demo
Sams Club
Columbus
07.2009 - 01.2010
- Greet all club members
- Prepare samples for club members
- Keep a clean work area
Customer Service Representative (CSR)
TSYS
Columbus
04.2008 - 06.2009
- Take Incoming Calls
- Activate callers credit/ debit cards
- Report fraud on customers account
- Investigate charges on customers accounts
- Make outgoing calls based upon collection notices
- Data entry
Cashier
K Mart
Columbus
12.2007 - 02.2008
- Greet and ring up customers
- Work at the customer service desk
- Work in layaway
Education
High School Diploma -
Kendrick High School
Columbus, GA05-2007
Skills
- Database management
- Billing resolution and invoicing
- Spreadsheet creation and report generation
- Customer relationship management
- Problem solving and attention to detail
- Effective communication skills
- Time management and multitasking
- Client engagement and customer service
- Document management and documentation
- Due diligence and customer satisfaction
- Product knowledge
References
Available Upon Request
References
References available upon request.
Timeline
Account Specialist
EXL Service
10.2024 - Current
Account Specialist
Randstad
04.2023 - 01.2024
Account Specialist
Aflac
02.2023 - 10.2024
Customer Service Rep III
ADT
06.2022 - 10.2022
Customer Service Representative II
Anthem
03.2021 - 06.2022
Customer Service Representative
Geico
06.2020 - 03.2021
Customer Service Representative
Total Systems
06.2018 - 03.2019
Service Response
The Home Service Club
01.2017 - 09.2017
Customer Service Specialist
Convergent
06.2015 - 01.2017
Customer Service Specialist
AFNI, Inc
06.2014 - 09.2014
Customer Service Representative
TEG
03.2014 - 05.2014
AC Coordinator
Road America
09.2012 - 08.2013
Hostess
Ruby Tuesday
08.2012 - 10.2012
Demo
Sams Club
07.2009 - 01.2010
Customer Service Representative (CSR)
TSYS
04.2008 - 06.2009
Cashier
K Mart
12.2007 - 02.2008
High School Diploma -
Kendrick High School
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