Shontia McClendon
Kennesaw
Summary
Accomplished Certified Medical Assistant with a proven track record at Wellstar, enhancing clinical quality and patient safety through rigorous infection control and vital sign monitoring. Excelled in leading quality assurance initiatives and streamlining patient care processes. Skilled in medical terminology and exemplifying teamwork, significantly improved clinic workflows and patient satisfaction.
Conscientious Healthcare professional offering over 22 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Wellstar
04.2022 - Current
- Supported clinical quality improvement efforts through diligent monitoring of vital signs during patient visits.
- Expedited processing of lab results by collecting specimens promptly and accurately following proper protocols.
- Implemented improvements in infection control practices, resulting in a safer environment for both patients and staff members.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Played an integral role in quality assurance measures by actively participating in chart audits, identifying areas for improvement and working to address identified issues.
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results.
Back Office Lead Medical Assistant
Comprehensive Women's Care
04.2020 - 02.2022
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
Lead Certified Medical Assistant
NurseCore LLC
04.2020 - 01.2022
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Played an integral role in quality assurance measures by actively participating in chart audits, identifying areas for improvement and working to address identified issues.
- Contributed to improved patient outcomes by accurately recording vital signs and updating electronic health records for easy access by other healthcare professionals.
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Scheduled interviews and phone calls for admissions director.
- Enhanced patient satisfaction by providing efficient and professional front desk support, including appointment scheduling and phone triage.
Education
Manatee Technical College
Bradenton, FLHigh School Diploma -
Maynard Evan High School
Orlando, FL06-2001
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Clinical documentation
- Vital sign monitoring
- Patient care
- Medication administration
- Clinical leadership
- Collaboration and teamwork
- Critical thinking
- Professionalism and ethics
- Documentation accuracy
Certification
- Patient Care Technician Certification (CPCT/A) - National Healthcareer Association (NHA).
Timeline
Certified Medical Assistant
Wellstar
04.2022 - Current
Back Office Lead Medical Assistant
Comprehensive Women's Care
04.2020 - 02.2022
Lead Certified Medical Assistant
NurseCore LLC
04.2020 - 01.2022
Manatee Technical College
High School Diploma -
Maynard Evan High School
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