Shoptorshi roy
Atlanta
Summary
Motivated professional with over five years in high-volume retail environments. Expertise in cash handling and conflict resolution, complemented by strong listening skills that foster positive customer relationships. Recognized for delivering seamless customer experiences and maintaining documentation accuracy. Highly organized, proactive, reliable and punctual.
Overview
6
6
years of professional experience
Work History
CASHIER
Publix
Perimeter
09.2025 - Current
- Greeted customers warmly and assisted with product inquiries to enhance shopping experience.
- Demonstrated strong listening skills and empathy when handling customer needs.
- Built positive relationships with repeat customers through consistent, helpful interactions.
- Managed cash drawer balancing at the start and end of shifts with high accuracy.
- Restocked register inventory promptly to ensure product availability for customers.
- Maintained a clean and organized work area to support a welcoming environment.
Guest Advocate
Target
Buckhead
11.2021 - 06.2025
- Handled high-volume transactions (cash, credit, gift cards, mobile pay) with precision.
- Balanced the safe and managed deposits/withdrawals with zero discrepancies for daily sales.
- Trained new hires on best practices for cash handling and guest engagement.
- Managed the money safe and addressed related technical problems.
- Delivered exceptional customer service and upheld company return and exchanged policies.
- Collaborated with supervisors on store compliance and risk management.
- Supported multiple departments daily by assisting with various tasks and responsibilities.
- Assisted customers promptly while managing multiple tasks during busy periods at the customer service.
- Maintained store cleanliness and organization throughout high-traffic areas.
Cashier
Kroger
Chamblee
08.2020 - 10.2021
- Managed six registers during peak times to ensure swift service and reduce customer wait times.
- Processed rapid, high-volume transactions accurately and efficiently.
- Educated customers on promotions and loyalty programs to increase engagement and drive sales.
- Built strong support with diverse customer base through personalized service.
- Recognized with Customer Appreciation Award for outstanding service.
Education
High School Diploma -
Cross Keys High School
Atlanta, GA05-2020
High School -
Norcross High School
Atlanta, GA01-2019
MIDDLE SCHOOL -
Summerour Middle School
Atlanta, GA01-2016
Associate’s Degree -
Gwinnett Technical College
GA03-2026
Skills
- Cash reconciliation
- POS troubleshooting
- Customer service resolution
- Inventory restocking
- Sales techniques
- Attention to detail
- Hospitality expertise
- Team collaboration and communication
- Work ethic
- Active listening
- Patience and empathy
- fast learner
Accomplishments
Kroger, Customer Appreciation Award, Recognized for exceeding customer satisfaction standards and maintaining transaction accuracy.
Extracurricular Activities
JROTC Cadet, Norcross High School, 08/01/16, 05/01/19, Gained leadership, discipline, and teamwork experience., Supported cadet training, event coordination, and community service.
Languages
- English, Fluent
- Bangla, Native
- Hindi, Proficient
Timeline
CASHIER
Publix
09.2025 - Current
Guest Advocate
Target
11.2021 - 06.2025
Cashier
Kroger
08.2020 - 10.2021
High School Diploma -
Cross Keys High School
High School -
Norcross High School
MIDDLE SCHOOL -
Summerour Middle School
Associate’s Degree -
Gwinnett Technical College